The Excelsior Hong Kong - Hong Kong, Hong Kong

Excellent, no hassle at all

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Excelsior is located at very convenience place , train station is just 2min walk and surrounded with shopping malls and restaurants , you can shop and get hair cut as late as 11pm

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Well run, friendly, five star quality hotel which is close to metro and trams. Well worth booking a room with a harbour view.

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Everything from start to finish was just perfect.....staff were helpful and knowledgeable....services was first class.....ran like a Swiss watch. Breakfast was excellent as is the food in Cafe 1st. Dickens pub is fun but not for a romantic interlude!

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Basically a great hotel. Location is an advantage for shoppers.

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We really enjoyed our stay at the Excelsior. Having stayed in other hotels in Kowloon and Central Hong Kong in the past I can definitely recommend the Excelsior's location. It's less than a 2 minute walk from the Causeway Bay MTR and just a few stops from Central plus if you want to shop then all of the shops of Causeway Bay are right outside the door. […] It's also really handy that there's a free shuttle service from Central to the door of the hotel with the Airport Transfer service - hassle free when you're arriving from the airport. Our room was amazing too and the view towards Central was just stunning. The hotel bar and roof terrace, TOTTS, is pretty special too with amazing views and lovely food. We'll definitely be making a return visit when we're next in Hong Kong. Baca selengkapnya

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- renovation in need to up keep the room condition - cleaniness of the room, carpet need to be shampoo, toilet basin need to be clean properly to maintain the "shiness" -overall condition need a facelift desperately - the toilet tissue container cover need to be replace !!!!!! the back cover is dirty and rusty!!!! - those young receptionists are SUCKS!!! […] bad attitude and no flexibility!!!! Baca selengkapnya

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Very convenient location, staff friendly, but interior decor a bit dated.

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Always busy and quite often fully booked. The only negative is the check-in, which is very slow and not enough staff at the counter even when quite a queue is waiting. The Executive room is good value with all the add-ons using the Lounge. Rooms are excellent size and the bathroom are user friendly.

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We were on 31st floor a great package with use of the lounge all day & night. Both breakfast & lunch was spot on. A great location & all staff professonal & friendly we came from UK & I would recommend this hotel to everyone 5 STARS all the way.

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It is very convenient to go places from the hotel.

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Nice hotel, but a bit overpriced for location. If you want a really nice vew, search for a hotel on the other side of the bay

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Very convenience location ,shopping just a stone throw away. fell like home when I stay here, staff are friendly and helpful. They start to know me as I stay here almost very quarter of the year.

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When I first checked in and got to my room I was disappointed. I was on floor 32 (one of the executive floors) The room was VERY dated, wall paper coming off the wall in places ...musty, old, and tired. The size of the room was fine with good closet space. That's the bad news. The good news is ...the service is amazing...and it really made up for the […] overall condition of the hotel. Everyone I had contact with was more than helpful, cheerful, and very professional. The food in the restaurants is good (as well as room service), and again, great service. If the rooms were renovated ...I would give this hotel a 5. It's a great location, easy to get around and wonderful shopping in the immediate area. Baca selengkapnya

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Overall, the staff of the Excelsior provided high quality and friendly service. The quality of the in-hotel restaurants was excellent. A small anomaly in the final bill was corrected without fuss. I would not hesitate to stay there again.

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Very enjoyable stay. My only issue was that there was no pool - and I booked your hotel precisely for that purpose- as a business traveller in tropical countries my cool down and relax time is in a pool. So while the hotel was excellent- I would probably not return- only for that reason. Regards

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The upgrade to executive room and use of floor 31 was really worthwhile. The bathroom looked a little tired. My meal and service in the talk of the town whilst being a little pricey, was excellent. Overall not cheap but very enjoyable stay.

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Fantastic service, excellent location. Highly recommended.

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enjoyable

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Everything is great though rooms are getting a little tired.

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Hotel arranges to harbor view room located in the corner of the floor. great view and larger room! Also they gave us "Japanese set" with includes Yukata, Japanese tea and japanese free magazine.

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This is a great hotel to stay in in Hong Kong - and certainly one of my favourites. It has a great location in Causeway Bay close to the MTR station, Victoria Park, the Noon Day Gun, the shops and all the hustle and bustle of the busy city. The Star Ferry Terminal at Wan Chai is only a few minutres' walk away and Minibus 40 takes you to Stanley Market […] from just down the road. And not forgetting the tram service, too. And Times Square and Happy Valley Racecourse within a stone's throw. The Excelsior has undertsated class. It isn't swanky in the way that some of the new Hong Kong Hotels. It knows it does a good job and gets on and does it. And if you get a good deal (for example one of their all in upgrades) it can be excellent value, too. Baca selengkapnya

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The hotel is so close to Causeway Bay train station, Sogo departmental store and Times Square. Lots of local eating places close by esp in Hennessy Street. We had breakfast twice in the hotel and variety of food was great and less expensive than another hotel we stayed previously. We were given a king sized bed which was pretty luxurious and concierge […] and doorman were especially helpful with directions. I would definitely stay in the Excelsior Hotel again! Baca selengkapnya

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A well-run and comfortable hotel in a good position. Worth paying the extra for a harbour view. Excellent breakfasts.

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Good location, decent hotel

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TERRIBLE - ROOOMS TOO OLD AND EXPENSIVE BUT STAFF RESPONDED WS BEST THEY COULD TO THE COMPLAINTS,

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Location for the tourist is very central. The hotel was old and the rooms very rundown and badly require refurbishment. Even the most expensive full harbour room was very poor. This is not a cheap hotel and much better value can be found in a higher class hotel

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Can't beat it's location in Causeway Bay However, needs serious updating of hallways and rooms. Bed was very comfortable. Superior side harbour room had partially obstructed view. Overall can't recommend hotel eventhough service was above average.

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Excelsior is located in Causeway Bay, great location for shopping and restaurants. This hotel is part of the Mandarin hotel chain, is well managed and with reasonable size rooms. Most rooms have full or partial views of the harbour.

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A really comfortable hotel served by the Airport Express bus - very cheap, quick, easy and convenient from the airport. Very busy lobby but lot's of staff and everyone very helpful and polite. Good restaurants, bars and facilities but, like everything in Hong Kong it comes at a price.

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The hotel, though slightly older, is one of the few hotels in Hong Kong that I have stayed in (I frequently traveled there for work between 2007-2010) that is 1) in this price range 2) has a great location 3) has rooms of this size. Not to mention the great view of the harbor (Kownloon side) that we had. Despite being on a slightly lower floor of the […] hotel, we could see the cars on the busy roads below but couldn't hear them. I would recommend this hotel for anyone looking for a reasonably priced hotel that is clean, convenient and better than the sparser, newer hotels that are popping up all over Hong Kong. Baca selengkapnya

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The hotel, though slightly older, is one of the few hotels in Hong Kong that I have stayed in (I frequently traveled there for work between 2007-2010) that is 1) in this price range 2) has a great location 3) has rooms of this size. Not to mention the great view of the harbor (Kownloon side) that we had. Despite being on a slightly lower floor of the […] hotel, we could see the cars on the busy roads below but couldn't hear them. I would recommend this hotel for anyone looking for a reasonably priced hotel that is clean, convenient and better than the sparser, newer hotels that are popping up all over Hong Kong. Baca selengkapnya

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everything is good except for the check-in service, we paid and expected can check-in once arrived but were told the room can only be ready at 10:00PM...when was 7:00PM and we were holding our luggage

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Good quality hotel with great service in a ideal location. One major advantage was the ability to allow very early checkin at no additional cost (crucially important when you've just got off a 14 hr flight) Certainly would stay there again and recommend it to others.

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We have stopped at the Excelsior more than once, and our satisfaction of the hotel has always been consistant. The staff are more than helpful, with anything that you want. They are accommodating and the hotel is immaculate. Food is very good if required. I would recommend this hotel to anyone, and we will definitely stop here again.

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Good location. Very helpful and considerate staff. I had had a long flight and looked tired, so the reception gave me a room upgrade at no extra charge to ensure I got a good sleep. The food in the hotel's various restaurants was good. Internet access was effective and fast. The hotel is located on the sea front and is a five minute tax ride to Central, […] the main business district. There is a free hotel bus to the main rail station which provides fast access to Kowloon and the Airport. Room was attractive, neat and clean and the bed was very comfortable. I will definitely stay there again. Baca selengkapnya

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The Excelsior Hotel in Hong Kong is located just off Gloucester Road in the famous area of Causeway Bay where there are plenty of restaurant and amenities. The hotel room was very clean and spacious and the staff is very well prepared to accommodate any request we had. You can tell the hotel is managed by the Mandarin Oriental. I also had a change to […] visit the gym which is fairly well equipped and not busy - changing rooms also spot on for cleanness. There is also a famous restaurant for ex-pats "The Dicken's" quite famous among the community for there for a selection of beers. My staying was great, I really recommend this hotel for whoever wants to stay in a central location with amenities around such restaurants, bars and shopping centres. Baca selengkapnya

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As a frequent guest, I was generously given an upgrade! Thank you!

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Room was dated and couches were built into the wall and cannot be moved, but the cushions were no longer stuck to the frame as it is old. Cleanliness was questionable as a spoon that we used to take cough mixture the previous day still had the stickiness the next day. Unsure if the used drinking glasses were changed as well. Breakfast at the coffee […] house was a good spread but unfortunately not tasty. Other than these, room was comfortable and service commendable. Baca selengkapnya

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same as above

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Great location. It's only a few minutes walk to subway stations, shopping malls and eateries. The rooms are of a good size with essentials needs met. I had stayed in this hotel several times. Harbourview room has been my favourite. Pick a high floor else you see too much of the highway. Very pleasing view especially the night view. Will defintely recommend […] the stay there if you are looking to stay in the midst of city with late night shopping & activities. The subway system in Hong Kong is super efficient. Easy to get to most places of interest. Baca selengkapnya

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The Excelsior Hong Kong is one of the many fine business hotels between 5 and 4 star, clean, efficient English speaking staff, with one exception, on the top floor, you'll find a bar with live music and a dance floor. That makes all the difference in this hotel.

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I travel to Hongkong at least twice a month and I have stayed in a lot of hotels but I consider The Excelsior to have the best location so far, just a few steps from the hotel is the center of Causeway bay, home to various malls, restaurants, and a mere 5 to 10 minute ride to the financial district, the airport express station, and a catholic church. […] Though the hotel may be a bit old, the service is still excellent and the service is very very satisfactory Baca selengkapnya

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