Shangri-La Hotel - Kuala Lumpur - Kuala Lumpur, Malaysia

It was just what I needed after a gruelling adventure holiday. The bed and pillows are pur luxury, they turn your bed down at night. The massage at Fitness Club was wonderful. Breakfast glorious.

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Great hotel deserving of 5 star rating. Excellent service. Nice pool, gym and spa. Excellent range and quality of in-room and restaurant dining. Amazing breakfast buffet. Close to monorail and metro rail services. Near to major shopping centre (KLCC) and bars for coffee, shopping and drinks.

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Excellent. Close to night life and city centre

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Everything about the hotel went beyond what IU was expecting - the staff are very well run

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Great place to stay in KL. The hotel has a fantastic garden and a nice swimming pool where one can relax after visiting the city. Nice buffet breakfast. Very comfortable rooms. Great location just 5 minute walk from Petronas Towers. very friendly and helpful staff.

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Exceeded out expectations! Highly recommended!!

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The turning-in of the beds at night is especially impressive.. the bedroom slippers were laid on each side of the bed and having a beautifully designed bookmark placed on the duvet is something else.. marvellous thought

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Great location with monorail stn nearby. Walking distance to the Tower and KLCC shopping mall. Wonderful lobby bar and lounge with live music every night. Very helpful concierge desk. Hotel staff friendly and efficient

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My room door was broken, could not look the door. I report that reception desk around 6 pm before I went out to dinner. At 3:00 pm I have 3 drunk girls getting into my room, I try to push them out, but they did not care, used the bathroom for around 5 min. I called from desk for help, nobody show up, after that they girl went to room next to mine, very […] noise until 5:30 nobody in hotel did anything. I can not believe that happen in 5 start hotel, never gonna stay in any Shangri-la anymore. Baca selengkapnya

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A superb hotel with fantastic attention to detail. Second stay there in a year and the standard was as high as ever. Breakfast buffet is wonderful and where else would you get 2 chocolate fountains? Arthur's Bar was as good as before and the steaks as juicy but the short rib wins every time. Staff are all polite and bend over backwards to help you. […] The monorail is 5 minutes walk away which is a great gateway to explore the city. Bukit Bingtang is two stops away for great shopping and the Petronas Twin Towers is a 10 minute stroll, Will be returning soon! Baca selengkapnya

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From the moment we checked in, the service shown to us at the Horizon Club was amazing. It was our anniversary and we were given flowers on arrival, and a small chocolate torte was delivered to our room that evening. The staff really went out of their way to assist and serve - we were unable to get a hire car on short notice, so one of the staff made […] some phone calls and organised a car for us through some contacts she had. Don't miss the afternoon tea and cocktail hour each day!! Excellent gym (the best we have seen in KL hotels). The breakfasts in the main restaurant have an incredible variety. Try room service too, wow, it is done very well indeed. We would happily stay here again. Baca selengkapnya

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We stayed at the Shangri-La Hotel for 3 nights on the 2-5th April 2013. This place is amazing from the time you arrive to the time you leave. The staff are the most impressive I have ever come across. Daniel at Reception was outstanding, giving us an upgrade for our anniversary plus chocolates and a cake waiting in the room...nice touch. The room is […] very spacious, bathroom marble and clean. The Breakfast, Well you will have to see for yourself, no words can describe the selection but a mention to Noritha for her professionalism. There is nothing they won't do for you, just get your map out and within a second they are there to help, it's mind blowing. The pool was mentioned in other reviews as small, Are you serious!! I have stayed many places and this isn't small. There is a free shuttle bus that take you on a small loop, pretty much what you want to see except China town for the cheap shopping good but that is only a 2.10 Ringett Monorail trip each way and pretty much close to them. I certainly wouldn't look past his hotel again when I return to KL, It is the most impressive as yet. Many thanks to the Shangi-La. Baca selengkapnya

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We stayed at the Shangri La for 3days on our way home from a 3week holiday travelling in Sri Lanka. This was a fantastic luxury transition back to our real world. Couldn't fault the Shangri La. wonderful room, service was great and we were within walking distance of major shopping centre and the monorail stations.

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The best hotel I have ever stayed in. Nothing was too much trouble for the staff. They were consistently friendly, helpful and polite and even took the trouble to find out and remember the details from our names down to how we took our coffee! The food was varied and delicious with plenty of healthy, fresh options available. Highly recommend upgrading […] to the Horizon Club you will not be disappointed with the facilities, food and drink on offer plus the views from the rooms are outstanding. The gym and pool facilities were fantastic, clean and modern and we loved the little touches such as the iced water, towels and apples that were brought to our sun lounger. Rooms are spacious, clean and with all the expected mod cons plus loads more such as a Nespresso machine and L'Occitane goodies in the bathroom. The hotel is fantastically located near the city centre with the Petronas Towers, KL Tower and all the major shopping malls just a short walk away. All in all I cannot recommend this hotel highly enough if you are staying in KL for either business or leisure. Baca selengkapnya

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We had the best time the room was good and the service excellent.The buffet breakfast is incredible.

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The rooms were nice, the service great, but hey, WHY IS EVERYONE SMOKING IN THE LOBBY??The air was thick with cigarette fumes and the stink stuck to my clothes. Couldn't even conduct a meeting in the lobby lounge without someone next to me lighting up. Thumbs down!

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Beautiful Hotel. 5 Star ++

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Like coming home. Warm welcome, great service. Well equipped gym. I left my mobile phone behind when I left and didn't realise until I got to the airport. The hotel staff couldn't have been more helpful & I was very grateful to be re-united with it!

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Fantastic on all counts.

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Excellent hotel. We upgraded to the Horizon Club - superb. Spacious rooms, with 2 large beds and very comfortable - complete with a dressing table, desk, large flatscreen TV, mini-bar, coffee/tea making plus even a capsule type coffee maker with several kinds of coffee, replenished daily. The bathroom had a separate bath and shower with good toiletries […] supplied. The upgrade included a good hot /cold buffet breakfast, afternoon tea and cocktails. The latter both had finger-food - an excellent selection of sweet and savoury, all mouth watering, dishes! The Club lounge was well planned and comfortable - the only very slight complaint we had overall was that although we didn't FEEL watched, every time we finished something, someone was there to clear plates etc. Just a touch too much we felt. That sounds rather picky but nowhere is completely perfect. The public areas were very well laid out and furnished - 2 gardens with fountains, a maze, a great swimming pool area in a very well-planted area with all the beds, mattresses and towels needed. On an afternoon we were offered iced water, ice creams etc - a very nice touch. All the public areas except the Horizon Club room were available to all guests.The hotel provides a free shuttle service around the shopping malls several times a day. Not a cheap hotel but well worth what we paid. Baca selengkapnya

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service was what you would expect from a shangri la hotel food and bar service was very attentive

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Amazing service, breakfast had everything you would want. Complementary water daily. Free wireless Internet. Everything was perfect except the location which could have been better because it was not as close to the shops/food as the Marriott/Ritz Carlton or Grand Millennium, although having said this reflected in the room rate.

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Fantastic Hotel. Great location and the staff were very helpful. I would book again.

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We have enjoyed our stay at Shangri-La. I have to say that the hotel was below the expectation but it does provide all the 5-Start services with high quality. What you are going to like there is excellent team they have and the continues smile you see all the time.

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The hotel room smelled really bad and the staff were bad. Not going back

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great place and great service. Recommend it for sure.

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As to be expected from a hotel of this class everything met my expectations. It is well located, was relatively quiet, rooms are comfortable and tasteful. The Shangri-la accommodated all my requests; online booking asking for a room with a view (1407 looking to side view of Petronas towers), late checkout (no extra charge) and prompt removal of portable […] bed that was set up in the room upon arrival. Free wi-fi throughout the hotel and free daily shuttle to the popular tourist areas were the icing on the cake. Baca selengkapnya

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Excellent hotel in an excellent location in KL City Center. Close to Hop-on Hop-off stop which we used to travel around the city and therefore, very convenient. Travel by taxi is also very affordable. KL Shangri La maintains the standard of what one would expect from all Shangri La hotels. The service was superb and the hotel restaurants serve excellent […] food of good variety. Many restaurants are located close by. One important suggestion for travel to the KL International Airport from the hotel is not to take the hotel taxi service as it will cost you twice as much. Please ask the doorman to call for a city taxi and not the hotel taxi service. Baca selengkapnya

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Good hotel

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it old hotel but is still ok , the retaurant are amny and exceptable

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Stayed for two nights and was very impressed. All the attributes of a 5-star hotel plus free wifi. I recommend the Horizon Executive. Only dining experience (aside from Horizon lounge) was at the on-site Chinese restaurant, which was OK but nothing special

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We enjoyed the stayed very much. The staff was excellent and were very friendly and always supported you in the best way. The breakfast and restaurant was awsome. The best breakfast experience ever! Dont forget to make time for some afternoon tea, be hungry when you get there

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One of the best experiences I have had at a hotel. Really top notch.

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the best hotel I've stayed at by far the staff were excellent

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Stunning lobby, quick and friendly check-in, lovely room, bathroom on the small side but very functional. Overall, very pleasant, would stay again. The Lemon Garden dinner buffet has an insane amount of variety. I regret not having breakfast there! The location is excellent for shopping in the upmarket malls. It's a bit of a hike to the fun of Petaling […] Street. The only thing really letting the hotel down is the pool. It's very tired and dated and could use a refurbish. Baca selengkapnya

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I stayed with my mother at the KL Shangri-La and we had a wonderful time. The room was very clean and comfy, a little on the small side, but fine for us. It wasn't cleaned until about 5pm though, which was a bit disappointing. We enjoyed the outdoor pool as we had lots of sun during our two day, but the pool area does deserve a bit of an upgrade. Free […] iced water and fruit served by the poolside was a plus though! The breakfast was great - everything we could ever wish for to eat! The drinks in the lobby at night were lovely but VERY expensive for Malaysia, but I guess that's why it's a 5* hotel. The lobby was gorgeous with a beautiful flower display changing every week. Staff were friendly and attentive. Great stay overall. Baca selengkapnya

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Shangri-La is a rather expensive stay in Kuala Lumpur, but even though the price is high you get your money's worth. A true luxury hotel with extraordinary service. Exactly what you expect from a hotel like this. If you have the money - it's worth it.

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Absolutely fantastic hotel, very polite and courteous staff, could not fault, would stay at hotel again

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Nice stay as expected. Great friendly staff and central location but quiet hotel. Pricey food.

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Great facilities, the breakfast is the best and the staff are most helpful.

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A beautiful hotel with fantastic customer service. The hotel is conveniently located meaning it is a good base for exploring the city.

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We stayed for a 4 night stayover to do some shopping on our way back to the UK. The hotel is very well situated for all the amenities of KL. It is only a short walk to the Petronas Towers and the mall which is underneath. Every upmarket named shop you would want is here and is a bit overpowering. The cinema complex is excellent There are other malls […] only a short taxi ride a way which we much preferred. It is hard to find fault with this very busy tourist hotel. If I was to be picky ,their choice and number of TV programmes is dire. Baca selengkapnya

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Superb and very acommodating! Highly recommended. From first contacts the staff made you feel the money you spent was well worth it.. This hotel has set the bench mark.

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We stayed at a club horizon room for one night. Rooms are nicely equipped with great amenities. Service is excellent. The breakfast provided was ok, could be better.

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