Swiss Garden Hotel Kuala Lumpur - Kuala Lumpur, Malaysia

Have stayed at the Swiss Garden on a number of previous occasions. Last time they introduced payment for Wi-Fi which made me relook at local options. Yet again ended up staying here for convenience on location, price....and the internet was free again! Hotel is just 5 minutes walk from monorail station....then easy to get to sentral and all sights. […] On doorstep to bukit bintang (but on edge so quiet). 5 minute walk to Changkat and a range of bars/nightlife. Still recommended. Baca selengkapnya

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Great location with many choice hotels around the area . Swimming pool was a bit small , should be considered a tub for soaking in instead .. Size is around 12-15 ft wide , 5 ft deep and it is a circular pool .. like a Jacuzzi . Really not for the olympian swimmer . Good area to be in if you are going about by coach as it is within walking distance […] to pudu raya bus terminal and the food paradise of Jalan Alor and shopping district of Sungei Wang , Bukit Bintang and Berjaya Times Square . Petaling Jaya could also be reached after 5 junctions (abt 1.2km) . Baca selengkapnya

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Good hotel, kind staff, good service, good beds and shower. Clean. Hotel is not the newest anymore.

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They forgot to provide any towel in the room and imagine you have to use your cloths to dry up after shower. When I was going to check-out at 8.30am, there is only one receptionist on duty. I was feeling pretty frustrated that I don't even offer to complain. I've stayed in this hotel a few times over the last six months and there's some dis-comfort […] each time. Don't stay in this hotel especially if you dislike showing in a bath-tub or low water pressure. Don't think i'll stay here again.. Baca selengkapnya

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very good and friendly hotel all shopping and food in walking distance very nice breakfast good vareaty to choose from

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We had booked two rooms for our family of 4 (incl. 2 kids) and had asked for connecting rooms. They did not have one when we checked in but offered a family room, which is a 1-bedroom suite converted to family room by replacing the living room sofa and center table with 2 single beds. They did tell us that the 'family room' had only 1 toilet. since […] we were there for a short break free'n'easy, it didn't matter. We did find the room a bit cramped b'cos it's not really a family room in the true sense, but managed it since it was our choice in the first place to take the family room. Other than that, we did not have any problem in the hotel. Breakfast spread is very great and food was available aplenty even at 10:15 am, which is our usual time to walk-in for breakfast. Everyone of the staff was helpful and courteous (special mention - Thai hostesses at the reception). Location close to Bukit Bintan is a big plus. Overall a very good stay for the price. Baca selengkapnya

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Although this is close to useful places within KL, and has modern amenities, its facilities do not match its size. The gym was tiny and poorly maintained (only one of three cardio machines tried worked), the pool and lounge area is also small, and all sunloungers and chairs were taken when we visited. Even the number of lifts is inadequate, resulting […] in waiting around for ages. Baca selengkapnya

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I stayed here on my own and felt very safe walking to the nearby shopping Malls and China Town. The room was large and comfortable although the décor wasn't modernised I felt the hotel provided good value for money.

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Greetings.my stay of 1night at Swiss GArden was overall happy and comofortable. It was during Chiense New Yr. clebrations so all was nicely decorated. we were greeted by a very frendly chinese lady dressed in oriental dress and all hote staff were friendly and nice. All help ful in taking pictures and giving information of neighbourhood, places to see […] etc. room was comfortable and spacious. I think the only minus point was not availability of a free wifi. Which sometimes can be a blessing in disguise ;) not to be hooked to gadgets. heeheee. Oh you may want to try hop on hop off bus tour of KL, its good value and easy way to goa round sight seeing. Cheers people. Baca selengkapnya

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An amazing location near to monorail and 5 min walk to the KL's main shopping and restaurant district. Easy access via monorail to all the cities main tourist sites. Huge rooms, good solid breakfast, excellent location. Downside, service is mixed, some excellent helpful staff and some more abrupt non interested staff.

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This hotel is definitely not a four star hotel. Lobby maybe but not the room we stayed at. It has internet access but you need a laptop to plug in the Ethernet cable as the hotel DOES NOT have WIFI at all, even if you want to pay for it. Room's carpet was dirty, phone handset cable broke off the phone and the air-conditioning system does not work in […] the second room. Will not stay there again unless it is fully renovated. Baca selengkapnya

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Close to all transportation. Every where can be reach at walking distance too.It is a hotel that makes you feel a home away from home especially the breakfast & all the personals etc. I'll be back with my entire family soon. Thanks.

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clean, good location..close to main high st and other malls

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The worst holiday as I had to wait for maintenance services more than my tour.

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The hotel is in a good location and near two LRT stations. Jln Bukit Bintang is a few minutes away. The room is good, above average. Breakfast is great with many dishes to choose. Two things bothered me: 1.TV channels, there should be more channels as an expectation from a 4-star hotel. 2. No WiFi in rooms, only an ethernet cable is available and you […] have to renew the internet subscription every 24 hrs. Baca selengkapnya

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Hotil overall good, stuff try to make money when they order a taxi to Airport, which is sometime happen in poor hotil.

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Out of expectation since its charges doesn't match w it's service as well as room condition. With the charges I can get 4stars hotel and hv good facilities too. Carpark doesn't indicates direction of lift on d other side(end) of car park near guard post. Besides my family there's other families were having difficulties carrying their baby's stroller […] n luggages. Sincerely I'm very disappointed w it....Note: I was from other 4stars hotel at shah alam for 3days b4 came over to SGH..... Baca selengkapnya

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The hotel is not far away from the downtown area (about 10 minute walking). The outlook appearance of the hotel is good. However, the inside of the hotel room is old. The room service is slow. With the price offered by the hotel, the overall rating is good and acceptable.

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cleanliness of room and maintenance of room for examples toilet not properly clean. No bedroom slippers provided.

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It was a lovely stay at Swiss Gardens Hotel.The staff were very friendly and most helpful. I chose this hotel from Hotels.com reviews and it definitely met our expectations. The breakfast setting was so beautiful, especially with Christmas colours. More beautiful to stay at such hotels during festive seasons. Taxis stand right outside Hotel, so nothing […] is far away. 24 hr convenient store across the road. Baca selengkapnya

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At best this a 2.5 or 3 star hotel. Dirty old rooms. Mouldy showers.

Ulasan otentik tamu Expedia

The hotel staff were very friendly. Very clean hotel

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I was satisfied with my stay as on the whole .Everyone was pleasant.It was only when I wanted to change into small notes that I became annoyed.There was only one person on duty and she was attending to a guest who was taking a long time.When he was filling the form I asked the person on duty if I could change my note and she told me to wait my turn.I […] then went to the tour stand and got my money changed as I needed to get a taxi. Baca selengkapnya

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Overall it was good. The cleanliness is okay but the rooms do need upgrading. Should include new carpet, amenities and cleaner interiors because it shows the age of the building. The quality of service is good, the staff are friendly and accommodating. The hotel location is perfect.

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photos on expedia do NOT represent how old the rooms are, i was most dissapointed

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The room we had reserved was not available. Front desk staff initially offered a smoking room with one king bed (non-smoking and 2 twin beds requested).Eventually staff provided upgrade to a family suite which was quite nice. The hotel restaurant is terrible. Of the three hotels I've stayed at in KL it had the worst food by far. I'd strongly suggest […] foregoing the breakfast included option as you probably won't want to eat there anyway. Baca selengkapnya

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Whilst the hotel room itself was satisfactory in terms of cleanliness and and comfort, the reception staff never seemed very helpful and were always very short and sharp. Our first impressions of them were not the best as we were hot and tired from traveling all day only to find upon check in that they didn't have the room I had requested and booked […] in advance. I was told that there was nothing they could do and it was a busy time. I was not impressed as I had booked in advance and had not just walked off the street expecting a room. Traveling with a baby, I was not happy to be put into a smoking room and I was expected to have 2 single beds, especially because my baby couldn't sleep on her own. I was not offered a cot. Instead our stay was interrupted when we, upon my insistence and not their initiative, were given another non-smoking double bed room on our 2nd night, so we had to pack all our bags and unpack again. Baca selengkapnya

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better but have to improve more to wait area and custamer service and swiming pool make it biger and bar counter at pools swiming is the best!

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At check in the desk staff didnt know that my American Express Card was a credit card. It went downhill from there. An old hotel thats now shabby. A good price for its location but its worth paying more and staying elsewhere.

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I loved the hotel.Its convient to the train station which is an excellent service. Its the quickest and cheapest way to and from the airport.I travelled by myself as a young female and it was very safe. The staff at the hotel could not have been nicer, and more helpful. Its close -walking distance to the twin towers, all shopping malls, and the markets. […] The gym in the hotel is nice but the pool is small, but serves a purpose for the humidity to cool down. The breakfast in the hotel was super also with a wide variety. I would definetly stay here or another branch of the Swiss hotels again. Baca selengkapnya

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I would like to share this experience of unpleasant stay at this hotel!!! I am very upset when the hotel changed our booking of 2 rooms to a family room cos the rooms have been taken up. This is not fair cos I paid up for 2 rooms two months ago in June. We also did not check in late on 9 Aug. We arrived at the hotel at 4.30pm As for the family room, […] the facilities are not enough for 4 persons.Although there are 2 toilets, there is only one shower facilities. There is also no privacy. On top of it, the housekeeping of room is also lacking. Only 2 towels were provided for use by 4 persons and also no face towels. Baca selengkapnya

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Have stayed at swiss gardens n many occasions. Good location close to bukit bintang with decent breakfast Only issue is recent introduction of charging for internet in both room and in lobby. This will make me consider other options in future.

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For business i choose hotels of better standard I really believed this to be a good standard hotel looking at the price and rates. However it was probably one of the top 3 worst hotel experiences in terms of expectations. Noisy room, food served in room like food on a cheap airline with plastic boxes, the guy who served looked like he just came from […] some party, aircon noisy and broken, shower head broken, slow internet, no wireless +++ When checking out it looked as though this was normal complaints and did do anything to rectify. Not recommended at all Baca selengkapnya

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Good location. Nice buffett breakfast. But I think if you booked in advance at other hotels, you could find a much nicer place for the same rate. (example: Maya Hotel). Average hotel overall, nothing special, but clean and good service and good location.

Ulasan otentik tamu Expedia

The hotel was not bad, but for a 4 star hotel, you'd expect better service from the reception & a cleaner room and clean shower towels. That was the problem with my stay, but after the first day and telling them about the room and towels, everything was good and much better. Overall I did enjoy my stay, room was good and the hotel was fine. I wouldn't […] recommend it but if you have no other choice or you get a good deal then it would be a good choice. It's in the city so the main malls and shopping areas are close to you. It's a nice hotel. Baca selengkapnya

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Requested for baby cot prior to arrival, upon arrival at 3.30pm, while unpacking in room at 6pm and after dinner at 8.30pm. Was promised 2 cots, then 1 cot and ended with none. Finally one playpen arrived at 11pm and side panel was broken and has no mattress. How do you expect a baby to sleep inside? Parking instructions was not communicated properly […] and ended up going up and down. Suggest to include option for users to select smoking or non-smoking room so we won't end up with no options when arrived. Baca selengkapnya

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The hotel services was moderate specialy the maintenace . the swiming pool was very small.

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excellent stay...no free Wi fi...

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Surroundings are fine, not too far away form important places. Clean Hotel, friendly staff, the pool has no sunlight and is more a tube. Worst thing ever: they offer internet BUT IN HOTEL WIFI IS NOT WORKING. You have to join the buisiness center on floor 11 and pay 14$ - THE HOUR, Sorry, we're living in 2012 and every cafe or restaurant offers free […] wifi. Baca selengkapnya

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Contrary to claims made by hotels.com and the Swiss garden hotel itself, there is no free wifi. Certainly not in your room and only if you purhcase a prepaid code from the business center for a ridiculous price. Then you can only sit in the lobby to use it. We chose this hotel over others based on the description of the free wifi as I work online and […] needed that connection. Very disappointed. Make sure you get the complementary breakfast though, it was great. Baca selengkapnya

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Overall a good staying experience and also well located, not too far from Bukit Bintang. Even the hotel is well kept with decent facilities. Ofcourse, the pool is a little small but you can never get the best of all worlds. It was value for money.

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