El Cid La Ceiba Beach - Cozumel, Meksiko

Excellent service, food and location!

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Hotel is great. Rooms clean & service outstanding. Resturant staff go out of their way to make give you friendly service. Food is great, especially fish.

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The place is furnished very old styled and not conveniently located to town.

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Just got back from a wonderful dive vacation at El Cid, you can't beat the dive experience with these guys. Juan Carlos and Louis are just outstanding!!

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It was not too many people when we stayed there. The staffs were very friendly. We went scuba diving, but didnt bring our log book. The staff emailed us all the diving information even after we have checked out from the hotel. Very impressive with the good services provided by this hotel.

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Enjoyed our time at this hotel, new bedding and better mattress covers would go a long ways. The staff were great, food selection was great, excellent chef!!!

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Service was great! Rooms were nice and clean! The highlights were definatly the location, seeing the cruize ships dock daily, the snorkeling right in front was great. And the food was one of the big highlights for myself, good flavor, creative presintation, and good selection! Would definatly revisit this resort

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While not a 5 Star, there was a lot to like. We were on the 6th floor of the tower. On the bad, the ceiling fan had a minor squeak and the AC dripped. However, the AC was fixed within an hour after reporting the problem. Didn't mention the fan. For me, that's where the bad stops. I was there with my wife for 2 weeks. The room was kept clean, the food […] was good and there was a decent variety, ALL of the staff (front desk, guest services, bar/wait, room cleaning# was friendly and accommodating. I particularly like the fact that we never had to fight for a beach chair or find seating for dining. The atmosphere was laid back and comfortable, which is exactly what we were looking for. We met a bunch of wonderful folks and had a terrific time. And snorkeling right from the hotel property was rather amazing. Quite a nice variety of fish right there. Note: If you're looking to see a sunset from the hotel every night, it's not going to happen. You're right next to Punta Maya where some of the ships come in. Some stay pretty late, which can block your view. We did see a couple/three sunsets from the hotel, but the 'people watching' was fun, too. We'd do it again. #Beware the timeshare presentations# Baca selengkapnya

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I went there to snorkel. I had taken a day excursion two years before on a Carnival Cruise and I wanted to return for the snorkeling. It is like snorkeling in your own private tropical fish tank! The buffet is okay. The service is slow. But, in Cozumel, that is the standard. I will go back, again, next year. Also, available are parasailing, half-day […] snorkeling, swim with the dolphins, and of course shopping for souvenirs. Baca selengkapnya

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Food at dinner restaurants not to good Food by the beach, good

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Stayed there only to be close to DWM dive shop (fantastic). We wanted to cook our food from local ingredients and chose a hotel with kitchenette. First room they offered us did not have one. We asked for one as advertised and they demanded 400$ extra saying that it would be a Ocean view room. After a lot of haggling, they gave us a room with a kitchenette. […] It just leaves a bad taste. The room was ok and the kitchenette stove barely worked. We bought another one in Chedraui. (supermaket about 3 miles towards the town). The hotel is not maintained very well. Plaster was bulging over our heads from the roof over balcony. It fell off on others. The grounds are not bad bad but there is no beach. All the sand was hauled in. I did not notice crowds from cruise ships. The place looked deserted if anything. Restaurant is so overpriced and we ate at other places or cooked. Housekeeping was so understaffed that they did not make it to our room by 2pm when we came back from diving on couple occassions, so we said forget it. There was an inch (literally) of dust accumulated on top of the TV cabinet and Murphy's bed. The hotel is too far from town to enjoy walking and not far south enough to have a beach. Kitchenette is barely usable to do some real cooking. Rooms are really tight if there is more than 2 people. Next time I will stay somewhere down south as we got our diving certification taken care of. All inclusive is a better deal too. Less hassle. Baca selengkapnya

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Our romantic 3 day trip was fine in terms of hotel, room, service! On our first night we needed ibuprofen and tums and the closest place was the store at the hotel. We had to pay about $40 U.S. for small bottles of each! What is one to do when you have a migraine and upset stomach! Pity this hotel is so far away from town as it really is a nice place. […] I know you have read about the cruise ships blocking the view, but if you don't mind watching how ships of this size dock and undock they won't bother you. The only complaint about the ships I had was the early morning blow of their horn and their loudspeaker announcements to their guests. Even these didn't last long. Great stay overall!! Baca selengkapnya

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The check-in procedure was quick and efficent. The room was ready and the bellman did an excellent job with our bags and making sure everything in the room was good to go. There was an initial effort to sell us a membership but no follow up pressure.(That's a good thing!) The cruise ships constantly in and out got a little annoying after a while but […] not enough to make us complain. The location was perfect for getting anywhere on the island. The snorkeling was good on site for fish spotting but not very colorful for coral. The food was good and the employees were friendly and helpful.Don't miss the wood fired pizza!!!!! The cook let's you stand by and cook it to your liking. If you rent a car be sure to educate yourself about the meter/parking procedure down town. Baca selengkapnya

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Great location and staff. Did not eat the food their, needs some improvement but the new manager seems to be on a mission to improve everything. Best snorking is right off the dining room. Would return next trip

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The "private beach" was very disappointing as it was very small and man-made. The "kitchenette" was in poor condition, and very small. We had to look at and listen to cruise ships docking at 7 am and leaving at 8 to 9 pm every night. The restaurant was mediocre. The hotel is very far from downtown. Overall, it was crowded, expensive and too commercial. […] The room was ok, but not that great. Baca selengkapnya

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I'm general I was very happy with my stay at el cid. The location was close enough to town to take either my bike a scooter or a rental car/taxi into town, the cruise terminal right inferior of the hotel meant that during the day you would have cruise passengers visiting three hotel amenities. At this time of year there were not enough to provide a […] nuisance. My only qualms with the hotel was related to the service at the restaurant which was quite slow and during the daytime they performed repair work at lunchtime right by my table. The maid and hotel staffs attention to detail was impressive, such that every day for my 6 day stay I had a new towel artwork in my room when they cleaned. After the race they were even kind enough to put a poster on my door signed by the staff which I thought was amazing! Additionally they had a concierge member who competed the race and provided some good input before the race. O Baca selengkapnya

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Check in was fast and efficient, we were on the third floor in the low rise building, we had a beautiful view of the ocean and could sit on our balcony and watch the ships coming and going; the room was very clean and comfortable it was a studio and for 2 people there was plenty of room. The food at the restaurant was very good, the waiters and bartenders […] were very friendly and professional, The waiters on the beach were always there to get you a drink or snacks. We felt very safe at the hotel and in this area, was very quiet. The staff at this hotel go out of their way to make you feel welcomed, THANKS to all ! We would certainly book this hotel again in Cozumel. Baca selengkapnya

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We stayed at the El-Cid Cozumel from November 14-to-17,2012. Check in was fast and efficient, our room was in the low rise building there are 3 floors , we were on the 3rd floor in a studio, room was very clean and had beautiful views of the ocean , we could sit on our balcony and watch the ships coming and going, in the evenings when they were all […] lit up. The restaurant food was very good and well presented, all the waiters and bartenders were very friendly . The waiters on the beach were very good , special thanks to VICKY for the great service she provided. The staff at the reception desk were very helpful and always ready to please. We felt very safe at the hotel and in this area, we walked to the shopping area about 2 blocks from hotel a few times. We enjoyed our stay at this hotel and we will be back. Baca selengkapnya

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Was a great stay, first time in Cozumel, would recommend for others stay, if you come with your own car, its very close to the pier where you come into Cozumel, if by passenger ferry, not too far either, great stay

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The rooms are above average, the sliding door would not lock and the bathroom window would not lock, my wife was concerned. The doors also did not seem very secure. The food at the restaurants is good not great. The service is also good not great. The resort is well kept though a bit dated. The massage was wonderful. The area around the resort caters […] to the cruise ships so when they are in port it is very busy but when there is no cruise ship the area shuts down. Baca selengkapnya

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Loved the stay!

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It was the 5th time I have stayed there and is just great

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Overall hotel experience was pleasant. Maid service (Franseca) was amazing. Her team of ladies did an outstanding job each day -- and the turn-down service was a nice touch. Hotel had plenty of hot water and perfect water pressure. Two areas to mention -- our room was on the first floor of the tower, and we could hear the guests above us way to loudly. […] The hotel registration help was not the most pleasant...pushy, asking for email addresses for each family member. (to send promotional information) I had two children in the room - and they wanted their email address as well. I was asked several times. The hotel restaurant was good....service was very good and Viki provided great beach side service. Snorkeling on site was AMAZING!!!! Saw some of the most gorgeous fish in the world --- no need to pay for snorkeling trip!!! The small "beach" area was somewhat disappointing -- very rocky. The snorkeling and ocean views made up for it. Baca selengkapnya

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We were disappointed by a a few things. The pool was cloudy for most of our stay. I believe that it was due to volume not lack of maintenance. A small pool can not accomodate 100 people all day long. Same with the hot tub. Work was being done on the dock and the hammering and other tool noises made it uncomfortable to lounge on the beach area. We did […] not get the room promised. No coffee maker nor microwave though we did recieve a welcome gift of coffee & cookies. We were told we were lucky to get a refrigerator. The restaurant was nice but limited in menu items. The staff was pleasant but not all were trying to win their guests over. All in all it was a nice place but I will not be going back to El Cid Cieba Beach Hotel again, nor will we be too quick to visit Cozumel. BTW, we don't dive so maybe my expectations are unfair. People who are divers appeared to be really enjoying themselves. Baca selengkapnya

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Great hotel with a great pool/beach area. Cruise ship visitors are entertaining to watch and not too intrusive. The music was not very appealing.

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Blankets and towels were a little rough but that's the only thing bad I could say about the hotel. Staff is friendly, bar by the hot tub, plenty of seating by the beach and a couple of hammocks, they have their own dive shop and a cab to the ferry is only 80 pesos. Walked to Jimmy buffets at 8:00 pm with my girlfriend (a 50 min walk north) and felt […] perfectly safe. Baca selengkapnya

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The view from our room was amazing. Very attentive and helpful staff. Super convenient location, wonderfully romantic vacation.

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This is my 4th time to this resort and I am still in love with it! They hotel staff are super friendly and helpful and the rooms are very nice and comfortable. Everyone always has a smile on their face and if you have any problems or concerns they take care of them asap. If you are a diver this is a great hotel with a dive shop on site. I would not […] dive with any other company on my trips to Cozumel. The dive master Luis is super great and Juan Carlos who runs the dive shop is always super helpful and friendly. They have a small boat and you won't feel like cattle on any of your dives. We will be going back for years to come! Baca selengkapnya

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Would be better if not affliated with time share and attempt to sell me a slot for discounts on excersions.. Warning hotel 2 miles from town so either have good walking shoes or lots of cash for taxi.

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Nice place with friendly staff with beach and snorkeling right there. Hotel restaurant on the expensive side and an $8.00 taxi ride to get to town.

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My hotel experience was good overall. The staff was very nice, although I believe that the language barrier contributed to a few of the problems that I had. When making a local call, I went through the operator once, but was told the next time that I had to come down to the lobby. Noone seemed to understand my concern about the dimly lit bathroom. As […] stated below, The light fixture was for two lightbulbs, but only one was used. They also gave me erroneous information regarding my shuttle service to teh airport. Baca selengkapnya

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El Cid is conveniently located by the water. In fact you can snorkel right there. The hotel rooms are comfortable; bed could be better... The staff is always friendly and helpful. That was our second stay there and we would stay there again as oaver it is a great value.

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When we got to the Hotel at 3:30, it took until 4:50 to get in our room(we prepaid the room before leaving for the trip), the wait staff at the pool leaves something to be desired, every time we needed something we had to go to the bar, and then they said they would bring it to us. Room was small and outdated, the ceiling of the bathroom was wood bamboo […] covering the concrete above it, there were little pieces of concrete falling through the bamboo and onto the sink. The Hotel is right in front of the pier where the cruise ships come in, of there are no ships in port that area is pretty much shut down. Pool was nice. I wouldn't stay there again. Baca selengkapnya

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My son and I stayed at El Cid last week during a dive trip. My son (on his first trip abroad) was not impressed, but I was. It is an older hotel and is fairly basic, but they take good care of it, and the service is excellent. The location is good for diving. It is close to the marina, and when the cruise ships leave in the evening, it gets very quiet […] very early. I would prefer better internet access and speed and more parking, but the friendly & attentive staff make the El Cid a nice place to stay. Baca selengkapnya

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This is a great hotel. It is alittle dated but the wonderful staff and excellent service make up for any other issues. We found everyone to be very helpful, friendly and willing to go the extra mile to make our stay pleasant. Highly recommend using Luis's services as he is very professional and willing to assist you in anyway possible. Additionally […] this hotel has the BEST snorkling on the island so don't miss it. Baca selengkapnya

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The wonderful hotel manager found us at the airport check-in after we had inadvertently left a wallet (with alot of cash) in our room after checking out. So I can't say enough about the great service!!! He prevented what would have been a disastrous end to our trip, much appreciated.

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If you are planning to do diving while in Cozumel this is the hotel for you. A good diving operator is made up of three crucial parts: 1. A fast boat 2. small group 3. experienced and safety conscious dive masters who take the customer where he/she wants to go Babeica Diving in El Cid has all of these and on top of this, the DM's are simply great […] and cool people. If you take pot luck and end up with any one of the three amigos, Luis, Socrates or Julian, you simply won't be dissapointed. I give 10/10 to Babeica and the crew. Take this from a person who has been diving for 15 years and on 5 continents. On top of this, the hotel itself is great and I'd stay there again. Baca selengkapnya

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Superb staff, and very good food. We had a very nice time here. Very spacious rooms.

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The hotel was fine, but we did not get the room we booked. We were told regardless of what Expedia sold us they never guarantee a room type. Since we were on vacation we chose not to argue and just enjoy ourselves.

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This was a truly beautiful resort. I loved every minute of my stay. The only complaint I have is the beds were too hard. The matress was like sleeping on a concrete slab.

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This is a nice resort style hotel with a small private beach, restaurant, gym, cabanas, beach lounge chairs, jacuzzi with bar, dock for snorkeling, hammocks!, and clean rooms. You are greeted with a free drink and are given many freebies including organic honey shampoo and snacks. Their gym is small but not many people used it while i was there so i […] had the whole place to myself. The jacuzzi is nice, but get there early because people like to stay there and enjoy the sea breeze. I really didn't like the room service though. The portion size was small and the price was on the high side. All in all, i recommend this hotel, its a nice place for the price. Baca selengkapnya

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I have to say, most of the staff is very friendly and very accomodating. If you stay in the tower you will have a better stay overall. These are bigger, newer rooms with a nice view of the ocean. In contrast, the room we stayed at was very dimly lit, had very loud pipes that would wake us up in the middle of the night and the room was small and outdated- […] and there is no elevator. Bellman can help you, but it's rather difficult managing the stairs with a stroller and baby in tow. The food at the hotel wasn't all that great and it's rather pricey. I would definitely NOT recommend getting all inclusive for this reason. I would recommend eating towards the centro where you can find some wonderful restaurants with reasonable prices. One main reason why my hotel stay was not as enjoyable is because I was supposed to receive "hotel credit" in a certain amount to use at the resort. I was specifically told that I could use this credit for food and drinks and pretty much anything there at the resort. Instead, I received a coupon book that was useless to me. You have to spend a minimum (usually around $150-200) to use a coupon, and many of these coupons weren't even for the La Ceiba. It was very disappointing. Another thing- I wouldn't go on tours using the hotel service. Do your own homework online and save yourself a good $20 per person or more for the same exact tour. They try to make it reasonable if you waste 90 minutes of your day listening to people try and sell you a time share. I'm glad I didn't do it! My time on vacation is precious! I liked that the rooms had kitchenettes with mini fridges- this was a must especially traveling with little ones. Baca selengkapnya

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Stayed (Nov. 30 to Dec the 8, 2011) in room 2319 which was on the 3rd floor on the lower hotel bldg. There was a tree that seem to be the home of hundreds of cherping birds that will wake you up a dawn without fail. I do not recommend anyone staying on that side of the hotel. The Jaccuzi did not work for a couple of days. The maintenence staff told […] us that water could not be added to the steam room even thou the instructions on the wall stated that you can. Go figure! As far as the overall stay was concerned, I did like the hotel and staff. I do recommend this hotel. If you like being downtown shopping, this hotel is not within walking distance. Baca selengkapnya

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