4,3
dari 5
Memuaskan
(60 ulasan)
Peringkat Tamu Hotels.com
Peringkat Pelancong TripAdvisor
Booked this hotel for myself and my partner as we were visiting my parents nearby..selected queen bed ( as opposed to twin beds) on hotels.com website.... When we arrived in our room it had twin beds so rang reception and the young girl said that they had no rooms left with a double bed..she wasn't at all interested or apologetic, and when i asked how could we have chosen a double bed on the website if it wasn't actually available at the hotel..she just said she 'didn't know how hotels.com website works ?! For a budget hotel, it's nice,clean and worth the money but owners may want to invest in some customer service training for their staff and also look at links to booking websites which allow selection of bedrooms which are not available. oleh jamwestsussex dari west sussex pada 15/05/2013