"Our stay at Princess Resorts was very disappointing. Housekeeping woke us up 2.5 hours before checkout, banging and yelling despite the “do not disturb” light being on.
Service at the Jamaica Food Market was also poor. While waiting for a table, I asked to wait for my family, but the hostess (Sonya) refused and pressured me to go in alone with an unwelcoming attitude.
Although check-in was 3 PM, we didn’t settle until 4 PM and were told the water park closes at 5 PM. After a 7-hour flight and 1-hour shuttle, we decided to go try the food truck at 4:30 PM, but it was already closed and out of food. We were told the ice cream shop was 24 hours, but ice cream stops at midnight.
Kids’ amenities are limited. The game room is restricted (13+ and 18+), excluding my younger 7 and 11 yea old. The sports bar food was low quality. We saw they offered karaoke so tried to go do that but was told that kids aren’t allowed after 8 PM. That’s left us with nothing to do.
Drinks tasted watered down unless you had a specific wristband, which wasn’t explained. We also dealt with reservation issues between Expedia and the resort, so my mom was overcharged by an additional person. They wouldn’t offer a refund or accomodation.
The room had standing shower water and a sewage smell. Dining is limited to short restaurant hours, with buffets as the main option otherwise, and room service costs extra.
Only positives were the Bob Marley show and jerk chicken. We would not return."
