"We stayed at this hotel twice during our trip because it had been recommended by a Bristol local. When we later described our first room to them, they were horrified and apologized for suggesting it.
Our first stay started with what I can only describe as the hotel's version of a welcome drink: a full beer left behind by the previous guest. Not an empty bottle hidden somewhere—a full beer sitting in the room when we arrived.
The window sill was filthy, the view consisted of rooftop air-conditioning units and a piss bottle, and one of the hotel's two elevators was out of service. The remaining elevator was frequently occupied by housekeeping staff moving large trolleys between floors, making waits even longer.
We reported the issues to the front desk and later through Expedia. Based on the condition of the room, we asked to cancel a second stay scheduled a few days later. The hotel refused despite receiving details of the complaint and photographic evidence.
To their credit, they moved us to a larger preferred room for the second stay. It was cleaner, but still tired and worn, with stained carpets and obvious signs of deferred maintenance.
Hotels make mistakes. What disappointed us was the response. The hotel acknowledged the complaint, documented the evidence, and still offered no refund, credit, or goodwill gesture.
Bristol is a fantastic city with no shortage of places to stay. If we return, we’ll be trying one of the others."
