Mixed review here. Roberto the hotel manager was very hospitable and welcoming. Our house had a bursted pipe and we were displaced for a few weeks. Roberto gave me a great set rate and was very helpful. Property is clean, breakfast was a great perk. Free laundry was excellent too. The downfall of this review is the maniac front desk associate Edward. Knowing the courtesy Roberto had given me, this guy treated me and my family like peasants. I extended my stay and got home late from work (10pm). Going off my deal with Roberto, i had planned on coming down the next day and squaring up my balance. Roberto, being on vacation, now lies Edward. This guy called my hotel room 10x, making my wife, 11yr old child, and my 3 pets uncomfortable. Then when i get back he tells me i need to clear up my balance right this second or i have to leave. Completely condescending (even after Roberto had a talk with him on how hes supposed to treat us “long term stay”). Long story short, at 11:00pm, i packed up all of my belongings, displaced my entire family elsewhere while he locks himself in the office, completely ignoring all the numerous guests that tried to ask for help. Edward made this review trash and should NEVER be allowed to be a brand ambassador to an otherwise great property. Edward should cleanse his soul at the nearest confessional.