Hotel reception, breakfast and housekeeping staff are great BUT Aitana bar daytime staff are poorly organised / managed.
There is no customer service here and no individual stands out. They seem ill-equipped to help customers, there are no smiles, there is no proactive customer service and they give the appearance that having customers is an annoyance.
The team is visibly stressed, yet even with 8 staff behind a quiet bar, no one attempts to take an order.
I was stood for more than 20 minutes on one occasion with only one other customer present.
If there is pool service, I didn’t see it.
This one part of the hotel lets it down badly and I will not return.
What is even more disappointing - the hotel GM failed to respond to my email to him personally, giving him the opportunity to try to put things right.
If you’re Spanish, stay at the hotel. If you’re British, don’t as this is the first time ( in many years of travelling ) that I’ve experienced being treated as a second-class citizen at this bar.