A stunning building with poorly trained staff . The reception welcome was good, the room was stunning , absolutely incredible, with thoughtful snacks laid out for our arrival. However the bar service was very poor, staff ignored us when we arrived and service was chaotic , this happened every time we went. We tried some light snacks , to decide if we would eat there for dinner, and they were not good. The girl attending the pool was unable to give info regarding wi-fi , and the concierge actually watched while I struggled with my suitcase to open the hotel door to reach my taxi. That was really poor. The spa was wonderful, except that my amazing massage was interrupted by frequent text alerts from another guest, then their mobile ringing. Something easily avoided by directly making a " phone off " rule. The room was expensive,and really first class, but the rest of the hotel was let down by the level of service.