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Iberostar Waves Quetzal - All Inclusive

Property class: 4.5
Luxury beachfront property with spa, near Quinta Avenida

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Experience Iberostar Waves Quetzal - All Inclusive, where sun-kissed days meet luxurious nights. Unwind on the white sand beach with a rejuvenating massage or explore 8 restaurants serving Japanese cuisine and more. Yoga classes at the gym and activities like kayaking keep you active, while multilingual staff ensure your stay is seamless.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free parking
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Television

Why we love this property

White sand waterfront
Discover a resort on pristine white sands. Enjoy beach loungers, windsurfing, and kayaking, or unwind with beachside massages at the bar.
Rejuvenate waterside
A full-service spa offers beachside massages, facials, and body treatments. Nature reserve views complement the sauna and outdoor yoga classes.
Ocean view paradise
Find serenity at this luxury resort on the beach. A waterfront garden creates the perfect backdrop for nature lovers exploring the nearby reserve.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room

View from room

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down duvets, free minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, down duvets, free minibar, in-room safe

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Tropical View)

Premium bedding, down duvets, free minibar, in-room safe

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down duvets, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down duvets, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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The price is Rp3.633.399
Rp4.454.396 total
includes taxes & fees
12 May - 13 May
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.4 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Mahi Golf Course - 11 min walk - 1.0 km
  • Playacar Golf Club - 14 min walk - 1.3 km
  • Mayan Ruins of Playacar - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • ‪rosa roja - ‬5 min walk
  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬10 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

At Iberostar Waves Quetzal - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and beachside drinks, plus you'll be within a 15-minute walk of Playacar Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and hydrotherapy. Bonsai Restaurant, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 3 poolside bars, a free kid's club and a fitness centre. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

At a glance

DONE

Hotel size

    • 350 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Yoga classes
  • Kayaking
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 4 outdoor pools
  • Bike parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum Restaurant – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
La Gondola Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Beach Grill Uxmal – This restaurant only serves lunch. Open daily.
La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Does Iberostar Waves Quetzal - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Quetzal - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Quetzal - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Iberostar Waves Quetzal - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Iberostar Waves Quetzal - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.

What is there to do at Iberostar Waves Quetzal - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, windsurfing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Quetzal - All Inclusive also has 3 poolside bars, 7 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Waves Quetzal - All Inclusive?

Yes, there are 8 on-site restaurants, featuring Japanese cuisine.

Does Iberostar Waves Quetzal - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Iberostar Waves Quetzal - All Inclusive like?

Iberostar Waves Quetzal - All Inclusive is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 13 minutes' walk from Playacar Beach. Travellers say that the area is walkable and good for shopping.

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Reviews

Iberostar Waves Quetzal - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Amenities

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was beautiful, large, and perfect for fun in the sun with plenty of space and clear aqua marine ocean water. (50 reviews)
  • The pool was described as beautiful, fantastic, and clean, with many reviewers enjoying the pool area and activities. (25 reviews)
  • Dining options were great, with a variety of restaurants and buffets offering delicious food and a chef who came to tables for recommendations. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Beach
Room
Buffets
Restaurant
Animals
Drinks
Wildlife
Entertainment

Reviews

Verified

10/10 Exceptional

Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.
elissa, 4-night trip
Verified

10/10 Exceptional

staff was very nice and helpful there food was also very good
Lizeth, 4-night trip
Verified

6/10 Good

Room was good the food was good staff was very good. Negatives for me were all bar stools have no high backs and n lounges were a bit uncomfortable and the monkeys we thought we would see around the resort were caged up nothing loose around the resort. Also the sports bar was closed during our stay however the beach and food made our stay worthwhile
Raymond D, 4-night trip
Verified

10/10 Exceptional

Spa was wonderful,staff.
wahida, 7-night trip
Verified

8/10 Very good

Need additional bars around the pool and beach. The restaurants/buffets near the beach and pool should serve breakfast
Michael, 10-night trip
Verified

10/10 Exceptional

Very good hotel. The service, the food and everything was perfect for me and my family.
Juan, 4-night trip
Verified

10/10 Exceptional

Spectacular beach and ocean waters! Modern room, with motion detection lighting feature - fulfilling the sustainability brand promise. Delightful animals - including white peacock - roaming freely in natural habitat. Clean room and public spaces. Quality spa, which also offers massage services at beach or in jungle. Buffet and special restaurants offered wide variety of options. Christmas dinner was extraordinary!!!
Mary, 7-night trip
Verified

8/10 Very good

The staff was very courteous. The room was clean. However, we discovered very small ants on the desk and on the wall. They were harmless but unpleasant.
Aleksandr, 11-night trip
Verified

10/10 Exceptional

Yes. Everything so clean. The staff are so kind.
Gloria, 7-night trip
Verified

10/10 Exceptional

We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
John, 6-night trip
Verified

8/10 Very good

clean, affordable
Rodrigo, 6-night trip
Verified

10/10 Exceptional

Great place to stay
John, 4-night trip
Verified

10/10 Exceptional

so much fun
Jordan, 5-night trip
Verified

10/10 Exceptional

Beautiful property, loved it
Sarah, 5-night trip
Verified

10/10 Exceptional

Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Brett Joseph, 5-night trip
Verified

10/10 Exceptional

Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.
Mykhaylo, 5-night trip
Verified

10/10 Exceptional

The location is awesome!
Cammie, 6-night trip
Verified

10/10 Exceptional

Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Adrianne, 5-night trip
Verified

10/10 Exceptional

Highly recommend
ROBERT, 5-night trip
Verified

10/10 Exceptional

wonderful rooms near the beach.
Sergey, 7-night trip
Verified

10/10 Exceptional

Very family oriented resort
Hahsim, 5-night trip
Verified

10/10 Exceptional

I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Sophia, 4-night trip
Verified

10/10 Exceptional

This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
Britt-marie, 5-night trip
Verified

10/10 Exceptional

Great vacation! Food and drinks were amazing. A lot of wildlife and beautiful beach. We would come back to this resort.
Hannah, 3-night trip
Verified

8/10 Very good

Beach was great
CHRISTOPHER, 4-night trip