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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury beachfront property with free water park, near Playa del Carmen Main Beach

Choose dates to view prices

Paradisus Playa del Carmen – Riviera Maya - All Inclusive, a luxurious haven near Quinta Alegría Shopping Mall, offers an array of delights like 5 outdoor pools and shopping on site. Unwind with a body scrub or facial at Yhi Spa or bask in the sun by the beach bar while your little ones enjoy the playground; previous guests rave about this property's beautiful beach locale and helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 13 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is Rp5.845.042
Rp7.187.936 total
includes taxes & fees
28 Jun - 29 Jun

Why we love this property

Sandy beach getaway
The bay beckons at this all-inclusive seaside retreat. Sandy shores await with beach towels, umbrellas, and a lively beach bar by the dock.
Work and beach getaway
Conduct business in well-equipped meeting rooms, then unwind with spa treatments and beach cocktails. The health club offers Pilates classes.
Poolside paradise
Lavish luxury awaits at this all-inclusive property with 5 outdoor pools, a free water park, and a children's pool. A hot tub and swim-up bar add extra fun.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down duvets, minibar, in-room safe

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(56 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp | Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp | Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area | 50-inch flat-screen TV with cable channels, TV, DVD player

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down duvets, minibar, in-room safe

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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The price is Rp5.358.000
Rp6.543.725 total
includes taxes & fees
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About the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Playa 88 - 5 min walk - 0.4 km
  • Guadalupe Church - 9 min walk - 0.8 km
  • Punta Esmeralda Beach - 18 min walk - 1.5 km
  • Quinta Avenida - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 5 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
  • Tulum Intl. Airport (TQO) - 100 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Capella - ‬3 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

  • At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 15-minute walk of Punta Esmeralda Beach. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and manicures and pedicures. Dining choices include 13 restaurants, and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club and a hot tub. Fellow travellers say great things about the pool and helpful staff.

All-inclusive details

  • All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks and beverages included
    • 24-hour room service

Lessons/classes/games

    • Bartending
    • Cooking
    • Dancing

Entertainment

    • On-site entertainment and activities
    • On-site live performances

At a glance

DONE

Hotel size

    • 510 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (25005 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Water slide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • DVD player
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Dining

Sal Steak Cave – On-site fine-dining restaurant.
Capella – On-site family restaurant. Open daily.
Kanna Beach Club – On-site bar. Open daily.
The Lunch Box – On-site restaurant. Open daily.
Tori – On-site restaurant. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 111.44 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?

Have fun with nearby activities such as windsurfing and swimming. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a water slide and a sauna, as well as a health club and an arcade.

Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 13 on-site restaurants.

What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.

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Reviews

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The pool areas were super clean, huge, and offered various options including a pirate ship and water park for pets. (79 reviews)
  • The beach was beautiful, clean, and safe for kids, with minimal seaweed and plenty of amenities. (41 reviews)
  • The spa was highly praised for its excellent services, including couples massages and other treatments, with many reviewers highly recommending it. (15 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Buffets
Water park
Recreation

Reviews

Verified

10/10 Exceptional

Amazing place to stay. Family concierge service made the trip better than we could have hoped for.
Sean, 7-night trip
Verified

10/10 Exceptional

Cleanliness, pools, beach, food, friendly staff.
James, 7-night trip
Verified

10/10 Exceptional

Great experience my family with 2 young kids. Service was great, restaurants are fantastic
Gregory, 6-night trip
Verified

10/10 Exceptional

Clean rooms, friendly & courteous staff and the food was awesome! Lots of space at the pools and plenty to do between the water park, main pool, beach, kids club activities, etc.
Scott, 8-night trip
Verified

10/10 Exceptional

Best location for families, everything way perfect.
Jeffrey, 7-night trip
Verified

10/10 Exceptional

Large property with lots of kids activities. Food is a notch above typical all inclusive dining. Good sized quiet rooms too.
Bob, 4-night trip
Verified

10/10 Exceptional

Outstanding staff and service. We were family of 4 with 2 kids. Indeed the best all inclusive experience. Thank you Paradisus team for making our trip so memorable.
Leila Sedighi, 7-night trip
Verified

8/10 Very good

The property is very clean, rooms are nice. The staff are wonderful
Laurie, 7-night trip
Verified

10/10 Exceptional

The cleanness of the room, the food, the drinks, the services, and so much more. We enjoyed ourselves.
Fritz, 4-night trip
Verified

10/10 Exceptional

Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus!
Milana, 4-night trip
Verified

8/10 Very good

The resort was very clean, beautiful, smelled amazing. Rooms were very spacious & clean. Staff were very friendly and accommodating. The coffee and ice cream shops were a nice addition. Beach was very beautiful and spacious, seaweed was very minimal.
Zachary, 6-night trip
Verified

10/10 Exceptional

The resort, food and rooms are excellent.
Playa del Carmen
Lian, 5-night trip
Verified

10/10 Exceptional

My family and I had a wonderful stay! The rooms were clean and beds were comfortable. All of the staff was so friendly and accommodating. Pools and water park were wonderful with great service.
Megan, 4-night trip
Verified

8/10 Very good

Great for families and people with young kids.
Arpit, 6-night trip
Verified

8/10 Very good

The staff were the absolute best part of the stay. So caring and attentive.
Gloria M, 5-night trip
Verified

10/10 Exceptional

Very clean, great service, beautiful property!
Meghan Ruth, 6-night trip
Verified

10/10 Exceptional

Room was spotless, staff are friendly, amenities are excellent
Randy, 5-night trip
Verified

10/10 Exceptional

Five stars all the way! The food was fantastic, the atmosphere was warm and welcoming, and the service was truly exceptional. The staff was friendly, attentive, and made us feel right at home. It’s the perfect spot for families and children comfortable, accommodating, and enjoyable for everyone. We’ll definitely be back!
Daniel, 4-night trip
Verified

10/10 Exceptional

Great location and staff! Overall a great experience and will definitely return.
Jennie, 4-night trip
Verified

10/10 Exceptional

Staff were amazing and accommodating ❤️
VEERAVIT, 5-night trip
Verified

6/10 Good

Slow check in. Buffet a bit small. Restaurants hard to reserve. Map to find your way around is terrible Great for kids
Brian John, 5-night trip
Verified

10/10 Exceptional

Staffs are friendly. Rooms are cleanest and a lot active for families with kids. I love it!
Thi Bich Dao, 4-night trip
Verified

10/10 Exceptional

Absolutely amazing place I have no words! The staff were awesome!
Mark, 7-night trip
Verified

10/10 Exceptional

Paradisus PDC did not disappoint! Friendly and accommodating staff, beautiful spacious and clean rooms, lots of fun activities and cozy spaces for both families (and adults only) to relax or enjoy, ‘many restaurant and bar options, and a variety of pool areas and lovely calm and clean beach (barely any sargassum and safe for the kids)! We promise to be back!!
Suzanne, 1-night trip
Verified

10/10 Exceptional

Beach was only draw back a bit. Food and resort were amazing! Our family concierge Fabian was outstanding! He really looked out after us, provided great service and always left something great for our kids in the room. Thank you Fabian!
Jerry, 4-night trip