"Many of the rooms on this property have zero view of the garden/ocean. We were a big group and booked 4 rooms with each of us paying for a garden view. Two of the rooms we were alloted had no view. Ours faced the parking lot and one of the other room had their balcony facing another balcony.
They should not be advertising these rooms as garden view. Its false advertising and misleading. "
"The negatives: The only option to eat was the restaurant, nowhere else delivered so we had to eat there. We had very poor service at the restaurant and the food was not good and very expensive for what it was. After we ate it took about 30 minutes just to get the bill. The hotel room was fine but I found it too expensive. The positives were the check in staff were very nice. It was nice they held our luggage when our room wasn’t ready yet, and the shuttle was great. "
"The property grounds were nice and well kept, the staff were friendly but the rooms are basic with no amenities but were clean enough. The hotel could use an update. The stay for the value was adequate. "
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort
6/10 Okay
"All Star Goes to Staff and their Effort. I had all along a very good stay but 2 times had almost horrible experiences.
1. there is no onsite taxi service and the onsite tour service nexus tours were not really very coordinated.
2. Food at the italian place was sent all burnt. food at the mexican restruant was delayed for like 40 mins. there was a clear discrimination for people like me.
the condition where they dont have any taxi or onsite shuttle almost could have cost me few grands of USD to loose my flight and stranded. I felt if i would have had a medical emergency then Planet Hollywood didn't have anyone on call or "star class" member benefit had nothing. something to be mindful if planning to book a stay here."
"Our family of 6 stayed in the family suite for 3 nights. 2 double beds and a separate room with a king bed, 1 bathroom. The 1 bathroom was a little tricky especially in the morning and at shower time, but we made it work. Our only complaint for the room is no hot water for showers, but maybe this is throughout the property.
We liked the food as it was more authentic than a different property we stayed at right before going to Condovac. We would've liked the buffet eggs at breakfast to be more cooked.
We loved the setting being higher in the mountains, a lot of animals, a short walk (or shuttle ride provided by the property) to the beautiful beach and a little store right by the beach for souvenirs or to restock toiletries/snacks. The shuttle became a great option as we tired from walking up the steep road to the main part of the resort.
The main part is where the pools are, the dining hall with plenty of seating, a bath house & workout building with weights and cardio equipment. We enjoyed the lizards and iguanas walking around the pool deck! Listening to and seeing howler monkeys! We wish there were more pool chairs/loungers. Too few of loungers for even half the guests to use. They were taken quickly and people were not shy about leaving a towel on it while they weren't using it for hours at a time.
The 4 pools were very clean. Beautiful infinity pools! Wading area and shallow pool for younger kids. Staff was awesome 24/7!!! "