Millennium Gloucester Hotel London Kensington

Bathroom dirty, previous guest's rubbish in bin, hairs on bathroom surfaces and random piece of a shower/fitting just lying on side. Colleague saw a cockroach which was not dealt with immediately. Hours later the dead cockroach was still there.

The hotel is out dated needs improving. The areas noise is terrible. Due to having a casino next door the noise early hours of the morning is unbearable. Bathroom is very old & looks dirty

No heaters, hotel is busy and service was very bad.

The service was fine, however the its not clean and not renovated as they said its still old. Also they do not put complementary water for everyone inly for club rooms and it a 4 star hotel. The air conditioner and tv was not working.The colidoor was dirty since my first day till the last the colidoor was dirty.

The hotel location is good hence why use it for visits to London. I also meet up with friends there travelling from America .Previously i have received efficient service and few problems although sometimes delay on check in.On this occasion check in was a real problem. It took the receptionist 20 minutes to locate my booking through Hotels.com and this was after a phone call to reservations .Secondly the room was not ready.I returned twice and had to leave it until my return from dinner and the theatre at 10.45 to collect my key.Fortunately my friends had checked in the day before so i visited their room.I was given a complimentary drink voucher when i complained however when i tried to use this i was told i could only have one type of wine not the type i had ordered . There was refurbishment taking place on each corridor and floor of the hotel.This meant noise smell and maintenance people around. I was disappointed as were my visitors with the overall experience on this occasion.