Grand Hyatt New York

Ulysses the bartender was fabulous!! Very nice!

Service was really good. The concierge was super helpful. All of the staff were informative. The room was fine. The pillows were too thick, but I never requested a different one, so that’s on me. Cleanliness was good. The finish out of the room remodel seemed a bit sloppy.

My fiancé frequently take weekend trips to manhattan, even though we only live about an hour and a half upstate. The Hyatt is the only hotel we’ll ever stay at. Check in is always a delight and accommodating and we’ve never once had a problem with the hotel itself. This past stay we were upgraded and treated to free amenities. I only ever have good things to say about this hotel, super convenient location to everything, beautiful rooms, friendly staff & my overall favorite hotel in manhattan. We’ll continue to stay here for as long as we come for long weekends.

There was no drinking water first night. When I called the reception to request some service water to the room, they answerd that you had to buy bottled water the store in the hotel. So, I really embassed about that. No hotels didnt provide service drinking water except Hyatt. Even valet parking service aslo was quite inconvinience. Because the location for loading and picking up were different. And nobody guide us about that at first. And most of staffs treat us businesslike. We couldnt feel any warm greating feeling like Hilton in midtown newyork and virginia. Only adventage to stay in grand hyatt was convience to approach to public transportation.

The staff was so friendly and nice, and location was good. However the rooms were small, you can hear everything with the thin doors. Bathroom is old and they bleached it so much we couldn't even stay in the room when we checked in. Toilet didn't flush properly. It was disappointing for a Hyatt brand hotel. It's unfortunate since they have such a polite staff.