Salt Lake Marriott Downtown at City Creek

Great hotel, we've stayed many times before, but when you book through Hotels.com instead of directly though them, you get one of the old, worn crappy rooms. Hampton Inn or Holiday Inn Express have better rooms than what you get stuck with here, and at half the cost. This location also makes it appear that parking is part of the cost, but you'll get the $19 charge for that later. If you upgrade and pay for breakfast through Hotels.com, this location will still charge you for it with the card you gave them for incidentals. Quite a hassle to get them to refund--they will, I think, but it's only been a few days since my stay and I haven't seen the refund yet. As far as the room goes--well, like I say, this hotel has great rooms, but I didn't get that this time due to my indirect booking. Room was quite worn, lots of water damage throughout. Shower head is too plugged up with hard water to function properly. Piles of towels left up and down the hallway until later in the evening. Housekeeping entered our room twice with only a brief knock and no wait before entering. I wouldn't stay here again after this experience.

The staff was awesome and acomidating. We will stay here again.

The hotel met but didn’t exceed expectations. Clean, comfortable, great service. The price was a bit high for how few frills they had, you’re really paying for the location but that’s worth it.

Had a lot higher expectations. Staff was good. That’s all I can say. Food was an hour wait. Had to pay for parking that was part of the hotel. Room was noisy. For some reason found hair all over the ceiling in the bathroom. Rooms were very outdated. Paid more for a room with a view, but it wasn’t much of a view. Not impressed at all for the price paid unfortunately. Will definitely be staying elsewhere next time.

Very good service but the rooms are in need of updating. Nice to have a coffee shop in the lobby.