2/10 Buruk
30 Juni 2022
Total Rip Off- Don’t Stay Here
This was the worst hotel experience I’ve had in a long time. They basically stole $215 dollars from me. First it was hell to check in and took over 45 minutes. Then they gave me a 1 bed 1 bath when I reserved a 2 bed 2 bath. The girl at the front desk laughed at me when I complained this was not the room I requested. She said there was nothing she could do and there was no manager on duty (whom she bad mouthed while checking in).
I told them I was not going to stay there because I had to have two beds. Demanded a refund and left the property. The entire time I was denied a request to speak to amt management.
Later that evening I called back to the front desk after checking in to another nearby hotel (where the service was excellent) to check in my reservation. Only to be told they actually did have a 2 bed/ 2 bath available. The girl at the front desk just couldn’t see it in their terrible computer system.
The manager then days later lied to me about that and several other things. Only in order to deny me a refund and take my $215 dollars for a room that I never used, on a Monday night where she claimed they were sold out. What kind of a manger has such a blatant disregard for their guests? This entire experience was outrageous customer service.
Do NOT stay at this place. It’s run by incompetent liars who would rather stiff someone for $215 then make things right and keep a customer for life.
Pitiful management and staff all around.
0/10
Mike, perjalanan keluarga 1 malam
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