As I was being dropped off at the hotel at 12 noon with luggage, I sent a message to the hotel the day before, asking if I could leave it with them, then come back to check-in at 3 pm. I received a reply the following day AFTER I'd actually checked in: I really didn't expect it would take them so long to respond. On arrival at the hotel around 12.15, I was met by the backs of 3 monitors spaced along the reception desk, with the tops of 3 receptionists' heads above. When I heard one of them speak, I had to presume they were addressing me. (If the monitors were at an angle, at least I could see faces). The receptionist I spoke to wasn't particularly welcoming and just photocopied my passport. I was told where to take my luggage: an office to the side of reception which had furniture, and many pieces of luggage stored randomly. There was no lock on the door and nobody monitored access. I was told to return at 3 pm to check-in, but when I did so, a room wasn't available and had to wait until nearly 3.30 pm. Being told "housekeeping is busy" just made me feel like a nuisance. When I retrieved my luggage, nobody checked the legitimacy of my being in the "office", so the security there was nil. For the record, when I checked out, the receptionist I spoke to was very helpful and took me to a locked room to leave my luggage for a few hours, and given a receipt. I cannot believe the difference between the Saturday and the Monday reception staff! No space left to comment on my room :-(