SLS Hotel South Beach

Terrible, staff just didn't care and were rude

Been visiting Miami for well over 10 years but never had a room this small!!! Paid extra & booked a Superior Queen room. It was like a shoe box. Room 506 to be exact!!! It was that small I had to put my case on the bed with me. Real shame as the reception/bar/pool area are really nice.

I used to stay at SLS south beach. But this time was quite different experience. The service was extremely poor. The staff were not hospitable at all. The restaurants quality have gone down so much, it was jaw dropping. Hyde restaurant, we could not touch the food , it was such bad quality and bad odor. They made us pay for the food by keeping out driver licenses. I had never experience such a low aweful treatment at any other places. The restaurant couches were so dirty, we placed the napkins on them to sit!! The hotel hallway carpets were filthy. They need to close down this place, remodel majorly and hire staff with hotel hospitality background. I really don’t know why this place is still 4stars!!!! It’s shocking how much this place has gone down!! It ruined our vacation. This is considering their nightly rate is high , not a cheap place to stay!!! Never will stay here, rather to stay at Delano next door or Redbury across the street.

We booked our vacation as a 4 day long weekend getaway from NYC. We wanted to stay in a great hotel close to great restaurants and nightlife. Boy was SLS the wrong choice. Not only was the staff rude, the hotel was not clean like a $725 per night hotel should be. Our room was not serviced/cleaned during the day and at 6pm when we arrived back at the room, we had to call the front desk to ask them to clean the room and provide fresh towels. The tissues were not refilled our entire trip, so there was an empty box laying above the toilet, and toiletries were not replaced once. The hotel staff left room service trays outside in our hall for 48hours+. Not what you expect for this type of hotel and again at this price. To top it off, we were not able to use EITHER of the two pools on property because of the Miami Music Week. The hotel had sold the rights, but did not advise you when you booked, NOR WHEN YOU ARRIVED that the pools would be closed. If we wanted to sit by the hyde beach hotel pool, we either had to sit in the pool, or pay $2000 for lounge chairs and bottle service. Terrible when you already paid $725 a night. We went to the beach and expected it to be better, however the menu for beach food and drinks was the same "limited" menu that they were serving for miami music week, because rights were bought. So you only had an option of hamburger, chicken sandwich or sushi. TERRIBLE experience. Will never stay at this hotel again.

The worst hotel and service I have ever experienced in my life and I have stayed all over the word.