Sheraton Mustika Yogyakarta Resort and Spa

booked this hotel because of ratings and previous experience with sheraton hotels. unfortunately this place was way below expectation. booked a mountain view room at higher price which i would not recommend. the room faces the pool area which is quite noisy and the condition of room is questionable. furniture and bathroom showed heavy marks of wear and tear. light switches of bed lamp fell off once touching. one lamp would not shut off at all. AC very noisy. wifi barely working. changed instantly and without big issue to garden view room which is completely renovated. however room climate was quite humid, clothes and shoes have been damped overnight. could be the rainy season effect, but should bot happen in a 4.5 star hotel. gym/spa/restaurants not visited. pool is in a good condition, quite a plus of this hotel, same as the service of the employees. breakfast is a turn down, the quality of the food and the presentation was not what i expect in that price category, would not recommend and will not book again.

Very large resort hotel close to Yogyakarta airport. Just what we needed after two days of walking and cycling around temples and villages. The large outdoor pool with swim-up bar was nice but not great for laps. Service was 5* and they run a free airport shuttle service every 30 minutes (takes 5 minutes to reach the airport). The only negatives were that flannels were not provided, the bed had a very slight musty smell (like the room had not been used for a while) and the aircon was either on or off. The temperature can't be controlled from each room. Everything else was great. Phenomenal for the price.

I & my family have a fantastic experience staying in Sheraton Mutika. The hotel is beautiful nicely decorated, clean & comfortable. The staff are fantastically courteous, very helpful & with top class service. Unfortunately the only negative parts are the hotel sliding wadrobe which we found already old & worn difficult to slide to open & also the swimming pool male toilet which is not so clean and also with lack of liquid soap. Hopefully these 2 areas can be easily upgraded to make it a perfect top class hotel.

The place kind of old so has smell. The furnitures also old. But the service is good

Service is just WOW. I swear this is the place to stay at! Booked a club room and had to check out at 5:30am when breakfast starts only at 7am, told the check-in staff about it and he actually offered us sandwiches with fries to be prepared on the day of check-out. LOVE his passion for the job.

The location is too far from the attraction place but the rest is good

Good service, friendly staff.

Everything was ok. But the furniture needs an update.

The hotel staff was amazing very accommodating, when I had an issue with my flights to Bali they were very willing to assist in getting the issue resolved. All the staff was very professional

The hotel staff was very accommodating. They upgrade a room for being a gold member, allowed me late check out and prepared a breakfast box when going out at 3:30 am. I loved cool ginger and cinnamon drink and foods at the club lounge.