Stayed at Harrah’s Laughlin with my family and honestly it was one of the worst hotel experiences we ever had.
The AC didn’t work at all — the room felt like a sauna all night. We barely slept because we kept waking up covered in sweat. Maintenance took forever, and when someone finally showed up, the filter they pulled out was completely black… and the AC STILL didn’t get fixed.
The room itself was supposed to be “renovated” but it was falling apart. Dust everywhere, bathroom fan didn’t work, mattress was sinking, and the pillows were tiny and uncomfortable.
Elevators took forever every single time. The non-smoking area smelled like smoke, and random people were coming down to the beach who weren’t even staying at the hotel.
Food options were bad, and the service didn’t help at all. We were told someone would come fix things, waited over an hour and a half, nothing happened. Went back down and were told there wasn’t even a work order put in.
Overall just a terrible experience. Definitely would not recommend staying here. Mind you 3 people in line with same issue!!! This place is horrible DO NOT STAY HERE!!