I’ve stayed at Golden Nugget Las Vegas many times, but this visit was the most disappointing. The quality has clearly declined. Check-in is now mostly kiosks with very little staff, which feels impersonal and like a clear cost-cutting move rather than an upgrade for guests.
Our room was not cleaned, unmade bed, trash in the bathroom, toothpaste in the sink, and a noticeable odor. It didn’t feel like it had been reset at all. When we asked to move, we were given a nearby room, but it didn’t have the connecting doors we had specifically requested when booking.
There was also an EDM festival across the street, and even on the 18th floor, the noise was intense. The walls were vibrating until around 1am, making it difficult to rest without noise-canceling headphones.
On top of that, the showers barely worked, tubs didn’t drain properly, and the TV kept turning on and off in the middle of the night, even around 4am. Overall, a frustrating stay, especially compared to past visits where the experience felt much more reliable and guest-focused.
Also now that they have a Chik-Fil-A I will never eat there again. This is a homophobic company and it makes me sad for this money grab.
What happened? It used to be a great place to stay, and it was still WAY MORE than the ususal stay in Downtown Las Vegas