Ameritania at Times Square

The hotel itself is very nice. Great bar, service, and location. However, the company's customer service is TERRIBLE! When I called the number on the website, I never was able to reach an actual person at the front desk. There was a major storm in NY that caused me to have to change flights, but because I couldn't reach anyone at the hotel, I couldn't change my hotel reservation and so I ended being charged for two nights instead of one. To get my receipt I had to call several times because the rude customer service staff kept transferring my call to a number where no one answered. Then they said that it may take 24 hours to email it to me. Makes no sense. It's a nice hotel, but not worth the trouble.

My family was up all night - the windows did not block the noise outside - everything from car horns to people screaming in the middle of the night. I have never had an experience like this before in all the years staying in hotels in NYC. The whole family was cranky the next day because of lack of sleep. Very disappointing.

Very good

Ameritania is an old property that has been refurbished to be quite modern in look and feel. The room was well decorated, however it was the smallest room I have ever stayed in (and I've stayed in many all over the world). There was not enough room to open a suitcase on the floor and be able to walk around it. Pedestal sink had no room for personal 'stuff'. There were some amenities (umbrella, iron, ironing board, hair dryer, etc) but no coffee service, fridge or microwave [there wouldn't be room for them anyway...). Great Italian restaurant a block away [Serafina]. And, like most NYC hotels, they charge a daily "resort fee" which is a bit of a scam to obfuscate what it will cost for you to stay there if you reserve through Hotels.com

The hotel is in an amazing location, central to everything. The staff of the hotel are extremely well trained and willing to help. I want to point out David especially at the reception who upgraded my room upon checking in and through the whole stay was extremely nice and helpful. I had a few small hiccups which were handled perfectly. A small water leak from the ceiling got me upgraded to a beautiful suite double the size of my room, it was immediately offered to me without even having to request it. I spoke with the GM Jean-Francois who personally apologised for the leak and was extremely nice and polite. I can see why the staff seem happy at there job and offer the best service if they have him as a leader. I highly recommend this hotel and I’m already booked to go back in a few weeks. It’s definitely going to be the hotel of choice for my frequent trips to NYC.