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Opsi kamar

Ulasan

7,4

Bagus

7,3/10

Kebersihan

7,4/10

Staf & layanan

7,2/10

Fasilitas

7,1/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sempurna

KUTEYBE, perjalanan bisnis 3 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

Asla tavsiye etmiyorum
Pis kokan oda, kotu kahvalti ve servis , resepsiyon tam rezalet .1 saat beklemeniz gerek islem için. Calismayan oda kartiyla odaya cikip inmekde bonus.
Merve, perjalanan keluarga 1 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

Aqsa, perjalanan 1 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

Avoid this hotel
This was one of the worst hotel experiences I have had. The hotel rooms do not look like the one they are showing on the website. The rooms and bathrooms were dirty. One of the rooms smelled. There was mold in the bathroom showers. There was paint chipped, cracked walls with dirty walls and carpet. Bedsheets had stains. Customer service was not up to the par for a 5 star hotel and they wasted an hour just for check-in. If this was some cheap motel I would have been fine, but I paid good money for it and it says '5 star luxury' hotel. Unfortunately I didn't have the time or option to change the hotel, else I would have. I never write reviews but this time I had to so other ppl do not get duped by this hotel and I hope the management seriously consider making changes to make it better.
Shower
Ceiling
Stain
Perjalanan keluarga 3 malam
Ulasan tamu Hotels.com yang terverifikasi

10/10 Sempurna

The staff was really helpful and friendly. The closeness to the Prophet's masjid is very convenient. The breakfast is served in a couple of restaurants that have great views of the Haram, and the food is open buffet and very plenty and generous!
Ahmed Mahmoud, perjalanan keluarga 5 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

It’s a rip off
Horrible stay overall because of the hotel and non cooperating staff.
Mohammad, perjalanan keluarga 3 malam
Ulasan tamu Hotels.com yang terverifikasi

2/10 Buruk

Horrible services and zero support from the staff
I have been staying in this hotel for last 10 years. It is an expensive hotel compared to the other hotels in the in the vicinity. With every passing year, the services and facility at the hotel is becoming horrible. A total rip off. A major no from here onwards.
Mohammad, perjalanan keluarga 3 malam
Ulasan tamu Hotels.com yang terverifikasi

8/10 Sangat Baik

Great location
M S, perjalanan keluarga 4 malam
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10/10 Sempurna

Good stay in,
Amazing staff and great comfort during this spiritual trip. We were offered to check out later at 2 pm without any extra charges. Breakfast was awesome. So much variety of food that you would not need another meal. The bathrooms needed some attention as the shower was not always warm.
Samina, perjalanan keluarga 4 malam
Ulasan tamu Hotels.com yang terverifikasi

10/10 Sempurna

The service was great and the location is stunning. Just one comment that Hotel Administration need to revise the parking fees as it's expensive and not Justified
Khalid, perjalanan keluarga 1 malam
Ulasan tamu Hotels.com yang terverifikasi