4/10 Fair
Nov 26, 2024
Uncomfortable, Noisy, and Unresponsive Management
We booked this property based on the generally favorable reviews we read on Hotels.com, but to our surprise, it was far below our expectations. We typically don’t mind basic accommodations as long as they are comfortable, but unfortunately, this hotel didn’t even meet those basic standards.
The walls were incredibly thin, and we could hear everything—voices, footsteps, and noises from both the room next door and below. The room furnishings and bed were of poor quality, and the bed itself was small and uncomfortable. None of the kitchen drawers closed properly, and the kitchen lacked basic amenities like a frying pan.
What ultimately led us to leave after just one night was the overpowering smell of marijuana smoke coming from the a neighboring room. To make matters worse, construction started on-site before 8 a.m. - they are renovating the downstairs units, which was not noted on their website.
We reached out to Hotels.com to request a refund and asked them to contact the property on our behalf, but no one answered the the emergency number we were provided. Additionally, the front desk wasn’t open until 9:30 a.m.—well after we had already left the property.
Overall, we were very disappointed with our stay and the lack of support from management. Marco Island is a gorgeous place with many accommodation options to choose from - we strongly advise potential guests to STRONGLY consider other options.
eric
eric, 3-night trip
Verified Hotels.com guest review
