Novum Hotel Kavalier Wien

Worst hotel experience I have had it’s never a 4 star hotel beds uncomfortable with one pillow no bottled water or tea and coffee facilities, shower was either freezing cold or scolding hot , only one person on reception and very slow and the man was not helpful in least , hotel out a bit and restaurant was never open, we arrived at hotel very early and got to put our bags in storage which was fine Came back at 1.45 to check in to be told can’t check in until 2 o clock incase a bus tour arrived and keeping available rooms for them so had to wait 15 mins to check in which made us feel 2nd class.

I like this hotel because the rooms are big and clean, in addition it’s cheap, the breakfast is acceptable.

Great breakfast!

its good Quality of service Hotel location

Worst location, bad service. They advertise free parking, but they charge 18 euros. Wouldn’t recommend.

Location was not good rest all ok

Average

It was a good stay very helpful beds were a little hard and a lil far from the city all in all good tho the wifi doesn’t work well either

Wifi signal was really bad, also the wifi "card system" is just pointless. I had to sit next to the door to get at least some wifi signal. The door was not paper thin and noisy from the hallway. The cleaning ladies started knocking on my door too early in the morning while i was preparing for work, despite the fact that check out time was at 11am. And at some she rushed into the room while literally knocking on the same time. If i hadn't react fast, she would have crashed my laptop.

I have stayed in some other hotels with 4 stars so i would say that this one does not deserve it. The room was quite big but the furniture was dated an in some places damaged. The walls were damaged and dirty, the night stand was also damaged. The bathroom was OK. Although the breakfast is free there is no coffee machine and if you want coffee you have to pay for it...