Super 8 San Antonio Airport - San Antonio, Amerika Serikat

The room decor was nice. The hotel was clean with exception of stains in carpet. I don't usually eat breakfast at hotels, however they did provide milk, cereal, coffee and waffles. The hotel is conveniently located by the airport and near lots of shopping centers.

Hotel.was nicer then had expected lady at front desk had a Lil attitude but all in all it was a nice stay

It was so terrible we didn't even stay the night! The lady at the front desk was awful. She was rude and snippy. The a/c until was broken and when we called down to say something she said that we probably weren't setting it correctly and she would have to come up and take a look. There were only 2 settings and I'm not an idiot so I wasn't sure how we weren't setting it right! After 10 minutes of waiting in a warm muggy room, we called back and asked if she was coming up soon because it was getting uncomfortable. She got very short with us and said she was coming! She came into the room, did exactly what we had already done and then acted so surprised that it wasn't working!!! We got so irritated with her behavior and how rude she was being we said we wanted to cancel the room and speak to the manager about refunding our money. That really set her off so we just said keep the money then. We weren't staying there. I'll be calling the corporate office today. My biggest pet peeve is people in customer service positions who have zero customer service skills!

Upon arrival, front desk was very rude. No elevator to carry heavy bags. We had a non-smoking room but the entire floor smelled like cigarette smoke. Getting to the location was difficult. Neighborhood wasn't the greatest. The hotel was near the airport runway so very loud. Parking was minimal.

Just bad all the way around