Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Staff was amazing. Food was bad and the hotel is a little out dated. Overall ok.

Overall this hotel is great. For an all inclusive place this hotel is pretty good value for money. Front desk staff need more customer service training. A part of them you will find excelent service all around, the restaurants, the cafe, bars etc. Staff were super polite and really helpful. The best part of this hotel is the little bay with great snorkel just a few meters from hotel. The only adult pool is great too with a fantastic view a great bar. We booked a room with 2 double beds, they room was a good size but beds were really small and short. This hotel is not good for wheelchairs as there is not lift to get from reception into the hotel and stairs are quite steeped. They have shows at night time and early on the night a musician that plays at the front bar... he is fantastic and a great way to start or finish your night with a drink and great music.

fantastic!! staffs are prompt to attend your needs with a big smile in their face, very friendly, they’re very helpful and always asked if you need something, foods are very tasty and fresh

Our room was a newly renovated room and was definitely not in the condition to be sold to guests yet!. There were holes in the walls as the paintings/frames never did get replaced. There was a gap between the wall and the door frame of the connecting door. We could see into our neighbor's room and vice versa. The connecting door was not locked and to our shock, the neighbor opened the door! Horror!! The floor was constantly wet and when we complained, the staff said it was because of the condensation. I have stayed in many hotels by the beach in tropical countries and never had this problem when we opened the windows to enjoy the sea breeze! In the shower, there was not a soap dish/ledge where the soap could go. We had to leave the soap on the floor together with the shampoo! After we complained, hotel staff (Oscar from Club Premier and Tanya from Concierge) promised to move us to GR Solaris. They told us to pack our bags and enjoy our tour and when we get back, everything will be arranged and ready to go. When we arrived back in the hotel in the evening, no one knew what we were talking about. They knew nothing of the move. After talking (and arguing and insisting) to a few agents in the Premier Club, many hours later, they were able to move us to GR Solaris. Finally! GR Solaris was wonderful, room was outstanding and the service was top notch! I will stay in GR Solaris the next time but never again at Royal Solaris Cancun!

Everything was great, except a solvent smell in the hotel. I understand they are remodeling, but they should put some warning signs.