Kimpton Onyx Hotel

Great ovation and even though valet damaged our rental car, staff were supportive and always happy to help. We often use Kimpton when we travel with kids because of their large, ‘living room’ Lobbies with accessible games. Although this one be had games, the lobby was so small you had no where to sit practically no bar or restaurant so just know that it’s a little different than other Kimptons where we’ve stayed.

Hotel was nice, but they never explained amenities to us at all. Then I was charged an extra $22.00 a night at check out for those amenities. I never even used the WIFI!

When we checked-in, the front desk staff member skeptically asked if we wanted a room with double beds instead despite specifically booking a kind for my husband and I. The way he asked came across as not remotely customer friendly (instead quite anti-gay). The room itself was nice minus the layer of dust on the glasses and the partially drank water left in the mini-fridge. When we checked out and mentioned the water to avoid being charged the latest front desk staff member seemed confused what I was talking about and muttered the same thing a few times about “we’ll look into that” before saying I was all set otherwise.

Friendly staff-very helpful.