2/10 Buruk
30 Juli 2022
Terrible hotel
The service was terrible. We were told the on-site car park was full, whereas in fact it had a lot of space when we checked ourselves and we did park there. One dinner meal was under cooked. I then waited 50min for my breakfast the next day. My breakfast arrived 20 minutes after my husband and daughter had finished theirs. The staff never provided any feedback on the delay when we queried. The table next to us had issues with their food the previous night. As a loyal Hyatt member, I was completely shocked by the level of service there. The whole place was disorganised. Simply, from the receptionists to the restaurant staff, nobody cared.


Perjalanan keluarga 2 malam
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