APA Hotel Nishiazabu

The room is old and neglected, not clean (there were hairs inside the folded towel), the staff barely speaks English and location isn't good (10 minutes from the train station and not close to anywhere). Although hotels.com promise air conditioner, my room was extremely hot. I asked to fix the aircon, and I was explained that the aircon system is shared for all the rooms and at this time of the year it is set for heating. The hotel manager suggested that I'll open the window and use a tiny fan he had. I asked to moved to another hotel in the chain, but they offered a refund for half a day. We spent about an hour about that (they couldn't speak English, so I had to use google translate and they went to their office to print translations) until the hotel manager "surrender'" and agreed to move me to another hotel who have private aircon for each room. There is no reason to go there. Considering their service and facilities, even though it is not expensive for Tokyo, it doesn't worth the money.

The room was very small

Hotel was surprisingly good, the room was small pretty much standard for the price and hotel type i guess. It was good value for money, it has everything we needed, clean bed, toilet with bath and shower and all toiletries, they cleaned the room everyday and gave us 2 bottles of water almost everyday. The location of the hotel is about 450-500m to nearby subway/metro and there is a bus stop about 200m, Shinjuku is 25mins by bus and Shibuya is 3 stops away so quiet convenient. There is 7/11 just infront of the hotel, restaurants nearby and massage and spas. Staff were very friendly and accommodating given they lack english but was still good. Overall i enjoyed our stay here!

This hotel the room is really old, Need lots of update on the room itself. On top of it the room is really tiny. I'm staying with my daughter and one of us have to be sitting in bed in order for the other person to move around. First night I get claustrophobia...I ended up spending more money to get another room. Spending more money that I don't need

Unhappy with their rightwing political affiliations, which are very much anti-foreigner. They go so far as to stock revisionist history books in each hotel room which deny their culpability in World War II and make Japan out to be the victim of for an aggression versus reality that they were the aggressors. this is exceedingly unfortunate considering that Japan is now going to be inundated with foreign guests during the Olympics many of whom are from countries which were subjugated to harsh Japanese imperial rule during World War II The history books In the hotel rooms denied a history of Japan’s for time atrocities and have gone so far as to say that the Chinese were the reason I am the wars. in the hotel rooms denied a history of Japan sport time atrocities and have gone so far as to say that the Chinese were the reason I am the wars. shall endeavor to never stay at another APA hotel again and I would suggest that hotels.com distance themselves from such a terrible group