APA Hotel Nishiazabu

Wonderful and convenient to subway

The rooms were really dirty, it is clear they never vacuum. The hotel wastes resources and money by leaving a plastic bag (full of toothbrushes, combs, etc.) outside the room every night even when you did not request a room clean up. On the other hand when you do ask them to clean the room they don’t do the bed. There were also stains on then comforter. In my opinion the rate is too expensive for what they are offering.

Room was smaller than I expected but it was clean and it was just a place to sleep. Plenty of places to eat nearby.

Solid location. Great walkable neighborhood. Staff was very friendly!

The room is old and neglected, not clean (there were hairs inside the folded towel), the staff barely speaks English and location isn't good (10 minutes from the train station and not close to anywhere). Although hotels.com promise air conditioner, my room was extremely hot. I asked to fix the aircon, and I was explained that the aircon system is shared for all the rooms and at this time of the year it is set for heating. The hotel manager suggested that I'll open the window and use a tiny fan he had. I asked to moved to another hotel in the chain, but they offered a refund for half a day. We spent about an hour about that (they couldn't speak English, so I had to use google translate and they went to their office to print translations) until the hotel manager "surrender'" and agreed to move me to another hotel who have private aircon for each room. There is no reason to go there. Considering their service and facilities, even though it is not expensive for Tokyo, it doesn't worth the money.