Hilton Düsseldorf

Thank you for the wonderful breakfast! Nice rooms!

PERECT FOR BUSINESS STAY

Some of the staff was so ruseiwonder how can they be working in a Hilton chain! The delux room was not a deluxe room and some items listed that should’ve been available were not provided. When I called the front desk to inform that I’ll be leaving early, will not be able to have breakfast for which I prepaid, the first reply (interrupting me) if the woman on the phone was “sorry, you prepaid but we cannot refund you the cost for the breakfast”! How rude is this to interrupt and make such a statement. I asked if they could prepaire a box of few things for breakfast for me, then witha very unhappy voice the answer was “yes”! The charge machine for the credit cards was not working properly and they tri d to charge my card twice then claimed that my card was declined and there is an issue with the card! Only after a manager for the shift looked at the system determined that the Hilton system is not working! I had to call my card service to ensure all is in order and it was! I wasted time latish in the evening with an incompetent employee who kept on repeating there is an issue with my card and their system is ok!!! The food was ok, but the cook had a real hard time presiding eggs on the easy and some were fully cooked with a broken up yoke! When point s out, the cook claimed that those over cooked on both sides (!) eggs are eggs on the easy! The bathroom Had some hairs left over probably from the prior guest(s). I wouldn’t expect that from a Hilton chain hotel.

I was charged €25 per day for parking!!!!!

Well priced business hotel. Comfortable and good food.