Our check-in took much longer than expected because we were informed that our room was not ready. We were asked to wait in the lounge until our room key was finally given to us.
I specifically booked Ascott Star KLCC because the room included a washer and dryer, but unfortunately, they did not work properly. One load of laundry took an extremely long time to wash, and the drying cycle took several hours. We called maintenance, and they advised us to wash smaller loads. We followed their instructions, but the machines still did not perform well. The refrigerator also wasn’t cooling properly.
On the positive side, the room was clean, the breakfast was good, and all the staff were very friendly and helpful. The location is very central, although the area is quite busy.
Overall, I was disappointed because the washer and dryer were one of the main reasons I chose this hotel, and they did not meet expectations.