The one bedroom villas are quite pricey, but we are willing to pay for them. However, this has been the worst we’ve seen in Bali.
We used the photos and text in Expedia as a guide to deciding to stay there. When checking into the villa for night one we had significant problems. No outdoor furniture on the balcony, missing sunbeds, no lounge as shown, no kettle, TV didn’t work, blinds were broken so didn’t close properly, no in room safe as advertised, no glasses. And bizarrely the fridge was in a cupboard and not plugged in, because there was no hole in the back of the cupboard for the cable to go through, so the cable couldn’t reach the plug. So we have to pull out the fridge and move it across the room to plug it in.
Initially reception said “our marketing team must have had the old photos up”. Given we booked 3 months earlier, clearly not true. We suspect the villas were booked out and they just gave us one that was unfinished, hoping we wouldn’t complain.
We were moved to a new villa the next day. All of the above problems or items missing were there. However…. Initially we noticed the safe was locked so we couldn’t store our valuables. Reception said they would solve but never did in the remaining three nights. So we didn’t tell them of the other issues as it was clear they didn’t care much. Air con simply doesn’t cool the room and would auto switch off every half hour so not even working as a fan. The private villa pool water wasn’t deep enough to re