Hilton Garden Inn Wilmington Mayfaire Town Center - Wilmington, Amerika Serikat

The shower dribbled, more pressure would have been nice. We never had really hot water the four days we were there. Also, an umbrella for shade on the pool deck is needed.

Loud, unattended children running through the halls. Electric blind in room didn't work. No other way to block line of sight into room. Door to room didn't fit - 1" gap at bottom of door. Lighting was terrible in room. No space on bathroom sink for toiletries. Shower curtain torn (shredded) in multiple places. Someone else's bill slipped under my door - they paid 1/2 what I paid. Grassy area beside pool was swamp-like with black muck. Ruined my sandals trying to walk to car.

Not a good experience. I booked a room for 4 and got a room for two because they changed their room accommodations during renovations. So what used to be a king bed with sofa bed is just a king. The Hotels.com website didn't reflect that and no one from the hotel called to let us know. I spent two hours waiting to see if there was another room available while my family just sat around waiting. Then I was informed that they found an additional room for us that they could comp for us for the first night but not the second. They said we'd either have to move to a double queen room IF they had one available or we would have to pay for the extra room on the second night. This was ridiculous and unacceptable. They ended up not charging me for the second night but what a hassle! I spent way too much time on the phone trying to straighten out their problem. I know it happened to at least one other guest also.

I was disappointed for my stay in this hotel. The carpet on the hall to my room is so dirty. The swimming pool is also not clean. Especially breakfast is not included in! In my home country, Hilton is amazing hotel that provides a lot of delicious breakfast. This was why I tried to select Hilton for my family! But everything was changed which made my family unsatisfied for this vacation. Moreover I was charged extra $50 as deposit even if I have paid whole online one week ago. In summary, this hotel isn't worth the price I paid! I wound not recommend it definitely!

The pool was cloudy with grit/dust on the bottom of it. My 17 year old son was looking forward to getting into the pool bc it was so hot. He got in, then the pool guy came to test the water. He used some kind of broom on the bottom and my son saw all the dust stirred up and got out immediately.