4/10 Lumayan
5 Juli 2022
WORSE HOTEL EVER
worse stay ever. after checked in, realised main door cannot locked. so trying to call frontdesk using room phone, to my horror, BOTH phones out of order. I went outside tell the housekeeping staff but she could not understand me. so end up brought my luggage go downstair. they "upgrade" me to executive room. the so called executive room is nothing but on a higher floor. after check into the executive room, was about to leave the room, found out that room safe was out of order. So i went to frontdesk before going out, to inform them to fix the safe while I am out. when I returned at about 2am, I realised safe not fix at all. end up 2 guys and 1 lady staff came to my room to try to fix the safe but after 40 mins, they just changed a safe for me. and the new safe could not securely fixed to the cupboard. as it was late, i could not tolerate anymore and asked them to leave. when i check out at the lift, i put my hand on the handle bar, to my horror again, the handle bar dropped. the screw which tighten the handle bar, 2 of which was missing. I almost fell. Another guest was inside the lift also commented so dangerous. WHAT A LOUSY hotel. maybe it was headed by a lousy useless GM that is why such thing happen at a ACCOR hotel. SHAME ON YOU ACCOR.
benjamin, perjalanan 4 malam
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