Four Points by Sheraton Hangzhou, Binjiang

The hotel is quite old(you can tell from the wear and tare) breakfast was ok but not a lot of options. The staffs all seem to have some sort of attitude. They say it’s from 6:30, but you can’t find staffs working most of the time. And no want cleans the tables so 90% of empty seats have left over food, it’s bad. Room itself was good, got upgraded, not so bad for its price. But cigarette smells in the elevator and lobby/conference area was a huge turn off. They have smoking rooms, so I guess those people just don’t give a damn and decide to smoke wherever they want, and staffs can really care less. The toilet was badly clogged, it takes 4 drains to flush. Overall comfortable for a weekend stay, but won’t expect a lot. Front desk staffs were friendly and helpful though.

This Hotel is cold and unwelcoming

appalling!!! Had to take my luggage up to the hotel room myself. No one spoke a singe word of english. They did not know what what ice is!!! No communication skills at all. would not recommend anyone staying in this hotel. When i arrived at the hotel i booked for 2 nights, they said they only has a booking for 1 night.

Excellent Binjiang location. Loved the hillside views, the stout train whistles and spacious quiet room. Wish the outside windows were clean. Wish the Dry and Steam sauna were steam cleaned with pressure wash. Loved the breakfast buffet and room service was excellent. Even visited by F&B Mngr was nice.

It’s a really nice and luxurious hotel with a 4-star rating. I feel like I’m in a 5-star hotel, with a beautiful indoor swimming pool