4/10 Lumayan
6 Februari 2023
badly run and understaffed.
got to the reception to have a cold so called welcome.no smile in sight. eventually got the room key after over five minutes of waiting.check in is 3pm. we arrived around 4.30-5ish. got to the room and it was very cold in there. tried playing with the thermostat to warm the place up but that didnt seem to work at all. carpet had stains in. television channels are limited. went out for our evening meal and entertainment in the mands arena. came back and went for a couple of drinks to the hotel bar.there were two girls working there. understaffed in my opinion as it took a long time to get a drink. one girl was under pressure and couldnt cope with so many orders and eventually glasses started breaking and wrong drinks were being made. not her fault and i felt sorry for her as the lack of helping staff was none existant. waited over half an hour for a drink as there werent any clean glasses available so had to wait for the glass washer to do a cycle before eventually getting my drink. there didnt seem to be a manager taking charge or trying to help either. poorly run hotel in my opinion.
Traveler terverifikasi
Perjalanan 1 malam
Ulasan tamu Hotels.com yang terverifikasi