The Point Hotel & Suites

The guest service male manager was extremely disrespectful. Also hotels is a false advertisement for rooms. I specifically clicked a smoking room,I go to the hotel The hotel never offered smoking rooms and they were extremely disrespectful about the entire situation saying oh well not our problem.

The night desk person was not helpful and rude. I also found that the sheets were dirty and asked that they be changed in the morning when we left for the day. They were not changed so for the second night in a row we slept on top the bedding as the sheets were dirty from the guest before us.

From checkin to checkout, impressed with cleanliness of the entire property. Staff was great and location of the property was perfect.

Overall, I really liked the property and would definitely stay again. The amount of amenities for the cost is awesome. Pros: Most of all it was pretty chill and quiet there. I normally have to wear ear plugs at a hotel, but I didn't have to here once over 10 days. I could do my own laundry and they even provided the little boxes of laundry detergent. The bar and grill next to the pool/hot tub had awesome food and drinks. All of the staff were very friendly and helpful, the shuttle service went above and beyond for us when the Disney transportation messed up. The proximity to Universal/Sea World/Discovery Cove made for quick rides Cons: The daily room service was spotty at best. Not a huge deal because normally I wouldn't even use it, but since we were cooking some of our own meals, we had plenty of garbage that needed to be removed. It wasn't bad, it just wasn't consistent. Some days one of the beds wasn't made, most days the coffee pods didn't get replaced, they left extra soap even though we hadn't used them since we brought our own. The front desk was always willing to give us more coffee, which I just got when I came back from the hot tub each night. We left our towels hanging to use them again, and they were replaced with fresh ones. Overall not a deal breaker. The TVs are old and don't have very good cable reception. Breakfast is typical subpar hotel breakfast, I would probably book without it next time. The pool was great, but the hot tub was luke warm most days.

We like this hotel as the location is great for shopping (both outlets) many restaurant around and mainly close to all the Disney Park. The I-Drive Trolley in front of the hotel, been there before and will return in future trip.