Davanzati

Initially, the staff and room were great, but it's what happened after our stay. We experienced a number of bug bites and assumed it was just mosquitoes. We went to the local doctor to get medication, as the itch was unbearable. The doctor mentioned that the straight bite patterns were not from mosquitoes, but rather BED BUGS. We emailed the staff, as we didn't want to leave a negative review from the great service, but also wanted the doctor's visit fee reimbursed. We received an email accusing us of blackmailing, but equally confusing was asking how much the cost was to be reimbursed. We refused the offer and rather would share our experience. Book with caution and recommend bringing a bee suit to sleep in.

Great location...about 10 minutes from the train station and a stone throw away from the main attractions. The hotel is modern and the staff are SUPER friendly and helpful. Very clean. We took note of some reviewers complaints about the steps, but could not see how they were an issue. There were only around 25 steps to climb...so what? The complainers should visit the Spanish Steps in Rome. If you have heavy luggage, if you're lazy, overweight, or have some kind of disability, just press the buzzer at the entrance the stuff would come to assist. Whenever we visit Florence again, we're staying here. The only kind of issue we had was that the walls were thin in the room that we were in. You could hear every time the toilet was flush quietly loudly...but we were hardly in our room so no big deal.

Overall the stay was quite good and the service and conveniences offered were exceptional, however the shower head was broken and there was black mold on silicone around the shower door. Missing something that obvious raised questions about the overall cleanliness of the hotel. Otherwise the hotel was fantastic, with a great breakfast and coffee bar and very comfortable rooms, as well as a nice location. They do warn you, but be aware that there are a number of stairs to climb in order to reach the hotel.

FABULOUS HOTEL! Such a special place to stay in Florence in a beautiful, fancy easily accessible part of town close to everything. At night, the homemade chocolate pound cake would waft into my bedroom. They offer a wonderful breakfast, tea time and happy hour. There are a few flights of steps to take especially late at night when the elevator is closed.

Our 3-night stay was very nice. Every staff member we dealt with was pleasant and helpful. Great location, convenient to top sites. We enjoyed speaking to other guests at happy hour. There is no elevator on the ground floor but if that's a problem for you, they will send someone down to help.