6/10 Bagus
9 Mar 2026
We were overall disappointed in our stay and definitely do not consider this a 5 star hotel.
Pros: Beautiful grounds, great amenities, friendly staff, lots of activities for kids.
Cons:
The beds were uncomfortable and pillows smelled terrible. We even swapped the pillows for 4 more but the new ones smelled as well. It made us not want to spend time in our room and caused very poor sleep.
The kids club was very simple and did not look appealing on first glance. My kids ended up liking it due to the activities but it was overall lacking. No playground on the grounds.
The babysitter situation that they advertise is not a "babysitting service" but is off-duty hotel employees. We were looking forward to using this but ended up not using it as it made us uncomfortable.
There were several hours a day where food was not available and happened to occur when my kids and I were really hungry! There is always room service available but options did not look good and the one time we tried to order it they tried to confirm our order about 3 times, over 30 minutes so we ended up cancelling it as we knew it would take at least another 30 minutes to hour to arrive. it would be nice if there was one restaurant or cafe that was open at all hours of the day.
Overall, we were disappointed and will not be returning.
Erica
Erica, perjalanan keluarga 4 malam
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