IVR was not working. After selecting from the menu, phone would ring for a while then would drop. Tried calling a few times to no avail.
Check in was late. Front desk said you can check out late to compensate but our plans are not flexible. We are checking out early the next day. The kids' swim time was cut down to two hours. Made several follow ups for room availability. Asked for a manager who didn't bother to show up despite the chaos at the front desk. I booked 3 rooms and one of the rooms was not completely made up, though not terrible.