Our stay has been good overall.
But here's the truth:
We booked a king size bedroom as a couple for a 3 days stay.
We arrived at 9PM, not only the room wasn't ready, but we got a double bed room! not cool when you want to share a bed with your girlfriend.
The following days were the same...
Apparently if you believe the person at the front desk: "it's normal".
No partial refund.
Well, if it's "normal" in 2023, here's my "normal" evaluation for you.