Elara by Hilton Grand Vacations - Center Strip

Very disappointed the check out was excessively early.

I stayed at the Hilton Elara for two nights as part of a business trip. Upon arrival around 6:30 pm, there was a long line waiting to check in. After 15 minutes in line, I was told that "the system" had me in a different room the second night. After 10 more minutes of waiting to see if they could change the room, I finally got the keys and went to my room. When I opened the door, it was very apparent that the room had not been cleaned. I called the front desk and was told to wait outside the room for a new set of keys to a different room. After another 10 minutes, I got a second set of keys and had to walk to the complete opposite side of the hotel for my new room. Meanwhile, my client had to move back a dinner reservation and wait for me during this process. On the second evening, I got back to my room, and housekeeping had not come. I had not been in the room all day due to meetings, but I still found my room uncleaned upon returning around 5pm. Later that night, I tried to get to my room, and my room keys stopped working. A manager eventually had to walk me up to my room to verify (again while my client was waiting for me that evening). I mentioned my bad experiences since I had arrived, but I was told to just call the front desk should anything else come up. I was disappointed in the amount of time it took to solve these issues that should not have existed in the first place.

I was hesitant about this place at first because from the photos on the site the rooms looked outdated. I was wrong, we were upgraded to a 1 bedroom suite which surpassed all of our expectations. Elara does need to take updated photos of the rooms and suites because the current photos on the site do the hotel no justice. I absolutely loved that the hotel was off the strip yet conveniently located. If we wanted to get away from the busy city we could but at the same token if we wanted to be in the middle of it all we just had to walk thru planet Hollywood and we were dead center in the mix of the strip!!! Thanks for the awesome stay Elara!!

The hotel itself was fine, but they were doing renovations whilst we were there, so the main elevators were out of order. This causes huge delays on Sunday, as this is the day when the majority of people were leaving. I'd confirm whether or not they're still doing renovations before you book. Also, the front desk staff was sub par at best. I was trying to help a member of my family with their booking, and the desk staff was incredibly rude and condescending towards both of us. Amongst our party of three couples, we were all told different things by different front desk staff, so I had no idea who was getting the correct story. Overall, i would really have to rethink whether or not I would want to stay here again if we come back to Vegas.

Beautiful room, beautiful view