The woman who works at the front desk on our day of check out, just incredibly rude. For the owner's notification, this is the woman working the front desk on December 3, 2021. The day after my birthday.
My reviews are always positive. But I must note there were several issues with this person including being dishonest to my partner and I. Actually, lying to our faces.
Firstly, there was a very rude tone in an email from her before check in to clarify the type of room. I was like, what the heck?
Later, she told us on the morning of check out that we could not receive a late check out as the hotel was full. She actually said, not one minute after check out. Yet, Orbitz confirmed rooms were available at the hotel for that day. Her extremely unpleasant attitude and my partner and I who were very tired and suffering from altitude sickness being forced to the streets for 9 hours before an evening flight out pretty much ruined the last day of our trip to Arequipa.
This individual checked my passport with some online system for the government and impuested a "tax" on our stay that we believe is not accurate and was never disclosed at reservation.
It is a shame as the other staff members at the hotel were so friendly and did such a nice job taking care of us.
But, we would not recommend this hotel to international travelers nor stay there again due to our experience with the woman who was working the front desk at our check out on December 3, 2021.