10/10 Sempurna
25 Februari 2025
I don’t even know where to start. The customer service at this hotel is absolutely A1. I surprised my husband with a trip to Cap Cana for his birthday, and from the moment we arrived we were treated so graciously. During our check in process we were served very refreshing coconut water as well as some margaritas to kick off the weekend. Check in was quick and we were escorted to our room.
Our room was clean and even had the birthday decorations I asked for. We later had issues with the air conditioning in the room, but that was resolved immediately. The hotel was able to accommodate us with a different room that was even more beautiful and well kept.
We were then surprised with a romantic setup for the inconvenience upon our return from one of our excursions the following day. This hotel was absolutely gorgeous, exactly as pictured. The staff is courteous, friendly, prompt, & made us feel more like family instead of traveling guest. If I can give 10,000 stars I would. We will definitely choose Hotel Casa Don Luis if we ever return to Punta Cana! Thank you for your services.
Genie L.
Genie L., perjalanan romantis 3 malam
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