Mercure Santa Marta Emile

Overall we had a great stay. 3 adults 3 children ( ages 1,4, 8). We booked 2 rooms. The rooms were on the smaller side but they were clean and had a balcony. The balconys are adjacent to each other so there is no privacy at all. The hallways of the hotel are dingy and have a musty smell - this is definitely an area that should be improved. Service at the hotel was A+ hotel staff was always helpful and courteous. There is a semi private beach just a very short walk ( 3 min or so) from the hotel. The beach was perfect for our family. You are able to get lunch and drinks on the beach and pay for different items and services without being harassed repeatedly by vendors. Hotel is also a 15 min ride to rodadero - taxi only costs 12k pesos ( approx 4$ USD) Hotel is 20-25 min ride to parque de los novios ( must go place with incredible restaurants, street performers and nightlife) taxi only costs 20k pesos from hotel ( approx 6$USD). Location was perfect & safe. We will definitely stay here again.

The hotel has no beach, the beach is almost two blocks behind the hotel with vendors on the corner and a dirty and polluted beach. The breakfast was not very good. The attention of the hotel excellent, the employees very friendly. The shower in the room has no door, which is very uncomfortable. Almost any view from the room.

Very clean facility and friendly staff. The restaurant was great with a very good breakfast buffet. We enjoyed spending time at the pool but unfortunately there was construction going on at the hotel across the road. Besides that we really enjoyed our stay as it was also very fairly priced and we had all the amenities we needed.

Mercure is half apartment half hotel that’s within a close walking distance to the Bello Horizonte beach in Santa Marta. The hotel has more luxury than most hotels in Santa Marta and you will not be disappointed with what the hotel provides. The staff overall were courteous, the food and drinks were good, and the area is much quieter than Rodadero. Unfortunately, there were issues. When you pay for the most expensive room in the hotel you expect things to be as seen in the pictures. The room does not provide the view as shown in hotels.com (with no obstructions, full ocean view). Management needs to understand that if a guest pays premium pricing for a room, they will expect a high level of response/ customer service. Management does not appear to even be on the property and did not approach me about the issue in my room after alerting staff. I expected more from management when a serious issues arises. Lastly are the details. If I cant choose what seat I want at the beach because the employee forces you to sit where he wants you to sit, that’s a problem. If your room had a musty smell of humidity and foul smelling mops the night before, you clean it the day after, and I walk into the room later that day, and it smells worse, that’s a big problem. If your concierge gives you attitude when you complain about that smell after it was cleaned and tells you “then why didn’t you say anything the night before and wait until now,” that’s a major problem.

Nice hotel but do not go to the beach if you don't like to be harassed by vendors every minute Not many things to do around the hotel than the beach There is a little mall quite nice not too far