Holiday Inn Express London - Ealing

Very cold reception upon arrival. Although i’d paid in advance there was an obsession with collecting a £50 deposit rather than a welcome. Then one of our rooms was changed. I agreed to this and was then told we could have a complimentary drink at the bar. Upon reaching the bar I was asked to pay. When I questioned this I was told only one drink was complimentary. That was the limit of my patience. Staff didn’t understand what a larger and lime was. Had to settle for just larger. Needless to say will never return.

Room was very clean and tidy. Window on to a main road, but noise was not too bad. Good breakfast and service

I enjoyed staying at this property. My wife and I were checked in by Zayna. She was a great help. We asked for a room change and she changed us next morning when one became available.

Fantastic service by the Manager and her team. Slept very well too, in my quiet room!

Firstly, this hotel is well maintained, very clean, with nice comfortable rooms, and the staff are very friendly and professional. The quality of food at breakfast was very good also, well stocked and good choices. My only issue was where it is in relation to Ealing. It's about a 20 minute walk from Ealing Broadway station, although there are buses available that stop outside the door, but it caught me by surprise on the first night. Thank you though to the staff for making my trip a pleasant one