Friendly and efficient check-in process. Very large room with full bathroom. However, we noted upon entering that the shower gel dispenser was empty. When we requested it to be filled, we were given a very strange response as to why they had been instructed not to refill the shower gel (ranging from "allergies" to "Covid restrictions". Neither of these excuses made sense, since the hand soap dispenser in the bathroom was half filled with soap (therefore the "allergies" meant nothing, and we have not had any Covid restrictions in England for a number of weeks. Our room booking was for a "Deluxe" room (including toiletries) - not providing shower gel does not mean deluxe in my opinion.
Our booking also said that free wi-fi was available throughout. While we could easily access the wi-fi in the downstairs bar, it was impossible to do so in the room, meaning we could not carry out a couple of work related tasks which we needed to do.
We stayed on a bed and breakfast basis and upon arrival were told that we had the last available slot (7.50 a.m.). I have no idea why the breakfast service has to start so early as the place was not exactly full. Breakfast was OK.
Our room was right beside the extractor from the kitchen which came on at 6.30 a.m. and woke us up.