Nkonyeni Lodge & Golf Estate

Improving service

The people serving at the restaurant could improve the service. Being knowledgeable of the menus, products offered...

Willy, Jalan-jalan keluarga 1 malam, 17 Agt 2019

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Best stay ever!!

Andries, Perjalanan 2 malam, 3 Mei 2019

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Thumbs up

Great service, tidy rooms, food was great, scenery beautiful

Maxine, Perjalanan bisnis 2 malam, 16 Apr 2019

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A restful stay.

The lodge is basic yet comfortable! It is lovely for golf enthusiasts and many other activities can be arranged, althought we went to rest and have a quiet time. Chalets have the basics which is really what is needed. Our chalet faced the river and we enjoyed the night sounds of frogs and birds in the mornings. One could walk safely around the estate and having a restaurant in the estate allows you to just stay in if that's what appeals to you. We had a wonderful restful 4 nights. We made one trip to Manzini for some shopping.

Christina, Liburan romantis 4 malam, 3 Jan 2019

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A terrible experience never to be repeated

My sister and I booked Nkonyeni through Hotels.com for a 2 night stay coming from Johannesburg on 19-21 December. Our experience was poor from the time we arrived. The check-in staff member was very unhelpful bordering on disinterested. The website had advertised internet as available only to be told after inquiring that it was only available at reception and there were not vouchers for using it in the room. Our rooms were very far from reception and we were informed that golf carts could not drive us up because they were only available for golfers. Therefore each time we had to eat or use the internet we had to drive from our rooms to reception. At the restaurant, which is by the pool we were told we could not come in due to our poolside dress code - while this is not in itself an issue, these things are usually indicated on the website so that one can pack accordingly. This was not done. The website claimed that there was a gym on the premises which is the main reason we booked there, only to be told on arrival that there was no gym - blatant false advertising! We were told that we could not use the pool anytime before 5pm each day because it was reserved for spa guests - again not even hinted at on the website. There were no phones in the rooms to call reception. I have still not received my reimbursement for night 2 because we checked out after 1 night and the manager (Dudley) promised that Hotels.com would reimburse us within 48 hours. Totally unacceptable!

Ichumile, Jalan-jalan keluarga 2 malam, 19 Des 2018

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Personnel amazing, from reception to cleaners.

Tebogo, Liburan bersama teman 3 malam, 7 Des 2018

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We had an issue with check in as the room on my booking confirmation was different from the hotel system. Hotel.com needs to sort this out as the property was fully booked!

Liburan bersama teman 3 malam, 6 Sep 2018

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Nkonyeni sucks

I had booked a chalet for a good R2200 for the weekend, you advertised that there’s premium Chanels, aircon, hairdryer, toiletries, and a coffee/tea kitchenette as well as a 3day course meal, to my suprise, I was taken up on a mountain to a chalet that has no electricity no door and non of the promised goodies advertised, your receptionist Nhlanhla has no manners including her superior, they were so racist and told us to leave their property when we told them that we wouldn’t sleep in a dark bush that we had no knowledge of, they kept insisting that we booked the bush chalets even after we showed them a confirmation email of the booking, police were involved as well as they were refusing to refund us. The environment is pleasant it’s the management that are giving the place a bad name. I will not recommend the place to anyone because there’s false advertising and scamming going on there.. same night 2 couples complained about the same issue and sadly they had no choice but to settle for rubbish.

Sicel, Liburan romantis 2 malam, 31 Agt 2018

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Upon arrivals we were surprised, that what we have booked was not what we were offered . we were told that we are booked on the camp side on the mountains. The place had no electricity just open door and windows covered with a sail Below this is what we booked " The Room details ": Room Comfort Chalet Mhawu Msipha, 2 adults Preferences Non Smoking, Double Bed Please note: Preferences and requests cannot be guaranteed. Special requests are subject to availability upon check-in and may incur additional charges. Facilities FREE BREAKFAST FREE WIFI FREE PARKING 1 Double Bed 377-sq-foot (35-sq-meter) individually decorated room with a balcony Layout - Separate bedroom Entertainment - LED television with premium channels Food & Drink - Refrigerator and coffee/tea maker Sleep - Premium bedding Bathroom - Private bathroom, shower, free toiletries, and a hair dryer Practical - Desk and iron/ironing board (on request) Comfort - Air conditioning and daily housekeeping Non-Smoking After a long argument with the manager Riaan he eventually told us we can stay all cost on the house as we didn't know were to find the any other place . Also he said we will be gladly refunded till today I haven't a call no my money . All I need now is my refund . I'm expecting a speedily responds before I take any further action " false advertising " Regards Mr M Msipha

Liburan romantis 2 malam, 31 Agt 2018

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Nkonyeni Golf Estate

The venue, location and amenities are top class, cleanliness of rooms was not checked before we booked in and has to be attended to. The rooms was adequate, spacious and fairly OK. Long distance from car park to chalets if you have a lot to unpack / upload when travelling as was the case with us. Description on website of Hotels.com differs greatly from actual rooms. This was discussed with management and they will be attending to it - we were offered dinner and complimentary wine to make up for this which was highly appreciated and credit to management. Restaurant service was slow and many items not available due to no 'stock' such as ice cream, certain food items on menu. Overall stay was good and to be recommended if management can sort out the small niggles and improve on restaurant service.

Tom, Liburan bersama teman 3 malam, 8 Agt 2018

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